We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4468691
23 Nov 2023 Tuto Money Limited UpheldPensions and AnnuitiesDRN-4468691 The complaint Mr B complains about the advice given by Tuto Money Limited (Tuto) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. ... (7 pages)View decision -
Decision Reference DRN-3756713
23 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3756713 The complaint Mrs G has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs G transferred monies from three existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performe... (44 pages)View decision -
Decision Reference DRN-4473664
23 Nov 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4473664 The complaint Miss W is complaining about Moneybarn No.1 Limited (Moneybarn). She says they shouldn’t have lent to her as the loan was unaffordable. Miss M’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with her.... (4 pages)View decision -
Decision Reference DRN-4473364
23 Nov 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4473364 The complaint Mrs R complains Santander UK Plc blocked an incoming payment in February 2022. She would like compensation for the time she didn’t have access to her funds. What happened The facts which led to Mrs R bringing her complaint to our service are well known to both par... (5 pages)View decision -
Decision Reference DRN-4385079
23 Nov 2023 One Insurance Limited UpheldInsuranceThe complaint Mrs W and Mr W complain about how One Insurance Limited (One) responded to a blockage at their property under their home emergency policy. References to One in this decision include their agents who provide services under the policy. What happened In March 2023 Mrs W and Mr W... (3 pages)View decision -
Decision Reference DRN-4473535
23 Nov 2023 Aviva Insurance Limited UpheldInsuranceThe complaint Mr and Mrs H have complained about the delay in repairing a van insured under their Motor Insurance policy with Aviva Insurance Limited. They’ve also complained about the fact the repairs were not completed to an acceptable standard and the impact this and the delay has had o... (5 pages)View decision -
Decision Reference DRN-4259470
23 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4259470 The complaint Mr B says NewDay Ltd, trading as Marbles, withheld a refund made to his (then closed) credit card account by a third-party. What happened In August 2022 a third-party refunded £91.90 to Mr B’s credit card account. From November 2022 Mr B tried to find the payment ... (2 pages)View decision -
Decision Reference DRN-4472650
23 Nov 2023 Got You Covered Limited UpheldInsuranceDRN-4472650 The complaint Mr S has complained about Got You Covered Limited’s (GYCL) error when setting up his car insurance policy and the impact this had on him. What happened When GYLC’s agent set up Mr S’s car insurance policy (on or just before 20 February 2023) he made an error. He p... (5 pages)View decision -
Decision Reference DRN-4470749
23 Nov 2023 Amtrust International Underwriters DAC UpheldInsuranceDRN-4470749 The complaint Mr and Mrs M complain about the way AmTrust International Underwriters DAC handled a claim they made under their new home warranty. What happened The circumstances aren’t in dispute, so I’ll summarise the background: Mr and Mrs M bought a new home covered by a te... (6 pages)View decision -
Decision Reference DRN-4265428
23 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4265428 The complaint Miss P and Mr B complain about Royal & Sun Alliance Insurance Limited’s (RSA) claim handling and decision not to repair an electrical issue following an accident claim, under Mr B’s motor insurance policy. I’ll refer to Mr B in my decision for ease. What happe... (4 pages)View decision