We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4308188
18 Aug 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4308188 The complaint Mrs N has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs N transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as w... (46 pages)View decision -
Decision Reference DRN-4308385
18 Aug 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4308385 The complaint Mr N has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr N transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (45 pages)View decision -
Decision Reference DRN-4204067
18 Aug 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4204067 The complaint Mr H has complained that Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) repeatedly failed to send him copies of his bank statements when requested. He also says that Virgin Money also failed to update his address and statement preference so that they... (3 pages)View decision -
Decision Reference DRN-3983801
18 Aug 2023 Brewin Dolphin Limited UpheldInvestmentsDRN-3983801 The complaint Mr P is unhappy with the service he has received from Brewin Dolphin Limited (‘BDL’) in the management of his investment portfolio. He says he has lost a significant amount of money and the worry has impacted on his health. What happened Mr P has been a client of ... (8 pages)View decision -
Decision Reference DRN-4288047
18 Aug 2023 St James's Place UK plc UpheldInvestmentsDRN-4288047 The complaint Mr U complains about the service he has received from SJP. He says that he was entitled to ask for an increase of the sum assured on his term assurance policy, but SJP only eventually completed this after he had raised a complaint. He also complains that every yea... (4 pages)View decision -
Decision Reference DRN-4307574
18 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4307574 The complaint Mr C complains Lloyds Bank PLC hasn’t offered him a way of authenticating that works for him meaning he’s having problems using his account online. What happened Mr C has a current account with Lloyds Bank and a debit card. In September 2022 Mr C complained to Llo... (2 pages)View decision -
Decision Reference DRN-4308171
18 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4308171 The complaint Mr W complains about Aviva Insurance Limited’s handling of a claim he made on a legal indemnity insurance policy. What happened Mr W has owned a property since 2005 and held a policy which provided cover for various perils related to the leasehold and covenants re... (6 pages)View decision -
Decision Reference DRN-3983873
18 Aug 2023 Idealing.com Limited UpheldInvestmentsDRN-3983873 The complaint Mr H is unhappy at the length of time it took Idealing.com Limited took to transfer his funds to its platform from a different firm. To put things right, Mr H asked for an apology for its failure, a refund of charges and compensation for the consequential financia... (2 pages)View decision -
Decision Reference DRN-3637576
18 Aug 2023 CMC Markets UK plc UpheldInvestmentsDRN-3637576 The complaint Mr M complains about the way CMC Markets UK plc changed its method for pricing certain Contracts for Difference (CFD) that he’d invested in. He says the changes caused him a financial loss for which he’d like to be compensated. What happened Mr M had a CFD trading... (4 pages)View decision -
Decision Reference DRN-4300478
18 Aug 2023 Co-op Funeral Plans Limited UpheldFuneral Planning ServicesDRN-4300478 The complaint Mrs W complains to Co-op Funeral Plans Limited that a plan was set up without her knowledge and, having requested cancellation, she is being charged a cancellation fee. What happened To summarise, in February 2023, Mrs W discovered a monthly payment to Co-op of £1... (3 pages)View decision
