We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4235562
17 Aug 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4235562 The complaint Miss S complains that Clydesdale Bank Plc trading as Virgin Money locked her out of her account and provided her with poor customer service. What happened Miss S says that around October 2021 she called Virgin Money as she had been locked out of her mobile phone a... (4 pages)View decision -
Decision Reference DRN-4209470
17 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4209470 The complaint Mrs and Mr D complain that Barclays Bank UK PLC blocked their account when they tried to make a payment to a friend. What happened Mrs and Mr D attempted to transfer £50,000 from their account to a friend. They say the money was withheld while Barclays fraud depar... (3 pages)View decision -
Decision Reference DRN-4305327
17 Aug 2023 My Finance Club Limited UpheldConsumer CreditDRN-4305327 The complaint Miss K complains My Finance Club Limited (“MFC”) provided her with a loan during a time when she was having financial difficulties. What happened Miss K was advanced one loan of £400 on 11 May 2022. The loan was due to run for 38 days with one payment due of £521.... (4 pages)View decision -
Decision Reference DRN-4290625
17 Aug 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4290625 The complaint Mr C complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victim of a scam. What happened In March 2022, Mr C received a phone call from someone claiming to work in HSBC’s fraud department. The caller said they were concerned Mr C’s accou... (4 pages)View decision -
Decision Reference DRN-4215422
17 Aug 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4215422 The complaint Mr and Mrs C complain that HSBC UK Bank Plc won’t refund the money they lost when they were the victims of a scam. What happened In March 2022, Mr and Mrs C received a phone call from someone claiming to work in HSBC’s fraud department. The caller spoke to Mr C an... (4 pages)View decision -
Decision Reference DRN-4288913
17 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4288913 The complaint Mr M complains about the way that U K Insurance Limited (“UKI”) dealt with a claim he made under his home emergency insurance policy. Reference to UKI includes its agents and representatives. What happened The circumstances of this complaint aren’t in dispute, so ... (3 pages)View decision -
Decision Reference DRN-4266303
17 Aug 2023 Vitality Health Limited UpheldInsuranceDRN-4266303 The complaint Ms W is unhappy with the delays she experienced when Vitality Health Limited considered her claim. What happened Ms W has private medical insurance with Vitality. She made a claim in October 2022 for her frozen left-side shoulder. Ms W said that Vitality took too ... (2 pages)View decision -
Decision Reference DRN-4305034
16 Aug 2023 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-4305034 The complaint Mr T complained that Interactive Investor Services Limited (Interactive) contributed to the delays he experienced when trying to move his pension funds. What happened In August 2020 Mr T decided to move his self-invested personal pension (SIPP) from Provider B to ... (13 pages)View decision -
Decision Reference DRN-4149085
16 Aug 2023 Covea Insurance plc UpheldInsuranceDRN-4149085 The complaint Miss M complains about how Covea Insurance plc handled her claim on her home insurance following an escape of water. What happened Miss M had home insurance that was underwritten by Covea. In January 2021 there was an escape of water from her loft that caused exte... (5 pages)View decision -
Decision Reference DRN-4304977
16 Aug 2023 Standard Life Assurance Limited UpheldPensions and AnnuitiesDRN-4304977 The complaint Mr T complained that Standard Life Assurance Limited contributed to the delay he experienced when trying to move his pension arrangement to a new provider. What happened In August 2020 Mr T decided to move his self-invested personal pension (SIPP) from Standard Li... (13 pages)View decision
