We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4229424
16 Aug 2023 Punter Southall Wealth Limited UpheldPensions and AnnuitiesDRN-4229424 The complaint Mrs K complains that Punter Southall Wealth Limited (PSW) gave her unsuitable advice to transfer the deferred benefits in a defined benefits (DB) occupational pension scheme (OPS) to a self-invested pension plan (SIPP). Mrs K says that she will have lower pension ... (9 pages)View decision -
Decision Reference DRN-4214217
16 Aug 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4214217 The complaint Mr B complains that Santander UK Plc did not do more to help him when he spent compulsively on his account in 2021. What happened Both parties are aware of the circumstances surrounding he complaint, so I won’t repeat them in detail here. In summary, Mr B made a s... (5 pages)View decision -
Decision Reference DRN-3768204
16 Aug 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3768204 The complaint Mr J complains about the advice NTM Financial Services Ltd (‘NTM’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a fina... (15 pages)View decision -
Decision Reference DRN-4263341
16 Aug 2023 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4263341 The complaint Mrs C complains that Tesco Personal Finance PLC (“Tesco”) lent to her irresponsibly. What happened Mrs C took out a loan with Tesco in August 2017. She borrowed £5,000 over 60 months to buy medical equipment for her disabled son. The total cost of the loan includi... (3 pages)View decision -
Decision Reference DRN-4104880
16 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4104880 The complaint Mr R complains that Everyday Lending Limited trading as GeorgeBanco.com contacted him for payment towards a guarantor loan very shortly after his friend passed away. What happened Mr R was the guarantor for a fixed sum loan agreement that was taken out by his frie... (2 pages)View decision -
Decision Reference DRN-4300979
16 Aug 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4300979 The complaint Miss C complains that Zopa Bank Limited held her responsible for a loan agreement she says she didn’t enter into. What happened Miss C fell victim to an investment scam. She says fraudsters took out a loan on her behalf, which was paid into her account. They said ... (2 pages)View decision -
Decision Reference DRN-4302179
16 Aug 2023 Go Car Credit Limited UpheldConsumer CreditDRN-4302179 The complaint Mr G complains that Go Car Credit Limited (“Go Car”) didn’t treat him fairly when he couldn’t meet his hire purchase payments and when it terminated his agreement. What happened In January 2020 Mr G entered into a hire purchase agreement with Go Car, via an interm... (8 pages)View decision -
Decision Reference DRN-4118594
16 Aug 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4118594 The complaint Mr R has complained that Tesco Personal Finance PLC, trading as Tesco Bank, irresponsibly lent to him. What happened Mr R opened a credit card account with Tesco Bank July 2015. His credit limit was £2,100. In July 2018 Tesco Bank increased Mr R’s credit limit to ... (4 pages)View decision -
Decision Reference DRN-4131721
16 Aug 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4131721 The complaint Mr W’s representative complains on his behalf that Haven Insurance Company Limited (Haven) unfairly increased the cost of his premiums mid-way through the term of his commercial motor insurance policy. References to Mr W, or his representative, will include the ot... (2 pages)View decision -
Decision Reference DRN-4161802
16 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4161802 The complaint Mrs L has complained that when she tried to use the mobile phone cover, which provided as part of a Premier packaged account that she took out with Lloyds Bank PLC, she was told by the mobile phone insurance provider that it did not have any records of her being c... (2 pages)View decision
