We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4082941
16 Aug 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4082941 The complaint D a company complains that ClearBank Limited blocked their account and caused delays. D would like compensation. D is represented by its director Mr R. What happened On 22 March 2022 D received four payments into its account which it wasn’t expecting. It contacted... (2 pages)View decision -
Decision Reference DRN-3771638
16 Aug 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3771638 The complaint Mr A complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Pi Financial Ltd is responsible for answering this complaint and so to keep things consistent... (12 pages)View decision -
Decision Reference DRN-4302913
16 Aug 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4302913 The complaint Miss K complains that PayPal (Europe) Sarl et Cie SCA irresponsibly gave her a credit card she couldn’t afford to repay. What happened In January 2018, Miss K applied for a credit card with PayPal. She was given an initial credit limit of £1,500. The credit limit ... (3 pages)View decision -
Decision Reference DRN-4073354
16 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4073354 The complaint This complaint is brought on behalf of a partnership (which I will call JF) by Mr F1. The other partner, Mr F2, is Mr F1’s father. The complaint is about delay by Barclays Bank UK PLC when JF was taking out a secured loan in order to construct a shed at their busi... (3 pages)View decision -
Decision Reference DRN-4303056
16 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4303056 The complaint Mr V has complained that Bank of Scotland plc (“Halifax”) discriminated against him because he says the members of staff in branch failed to make a reasonable adjustment for his medical condition by not allowing him to jump the queue or not opening up another till... (5 pages)View decision -
Decision Reference DRN-4263292
16 Aug 2023 First Rate Exchange Services Ltd UpheldBanking and PaymentsDRN-4263292 The complaint Mr A’s complained about First Rate Exchange Services Ltd’s handling of his pre-paid travel money card account. What happened Mr A was on holiday abroad when he had trouble making transactions using his travel money card. He called First Rate to report the problem ... (2 pages)View decision -
Decision Reference DRN-4294742
16 Aug 2023 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4294742 The complaint Mrs S complains about delays in paying a claim under her travel insurance policy. What happened Mrs S made a claim under her travel insurance policy with in November 2022 and chased for a response several times. In January 2023, wrote to Mrs S and said her c... (2 pages)View decision -
Decision Reference DRN-4286569
16 Aug 2023 Euroins AD UpheldInsuranceDRN-4286569 The complaint Ms G and Mr S are unhappy that Euroins AD cancelled a travel insurance policy they’d taken out. What happened Ms G and Mr S took out an annual travel insurance policy underwritten by Euroins in June 2022. The policy was arranged by a company I’ll refer to as ‘R’. ... (2 pages)View decision -
Decision Reference DRN-3990650
16 Aug 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3990650 The complaint Mr K has complained that he is unhappy with the quality of a car he acquired in March 2022, using a hire purchase agreement with BMW Financial Services (GB) Limited (“BMWFS”). What happened Mr K acquired a new Mini in March 2022, using a hire-purchase agreement wi... (3 pages)View decision -
Decision Reference DRN-4144935
15 Aug 2023 Insight Financial Associates Limited UpheldPensions and AnnuitiesDRN-4144935 The complaint Mr S complains that in 2012, Insight Financial Associates Limited gave unsuitable advice to transfer from his existing section-32 (s32) buyout plan to a self-invested personal pension (SIPP) in order to make various investments in property developments. He is repr... (9 pages)View decision
