We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4075487
15 Aug 2023 Monzo Bank Ltd UpheldConsumer CreditDRN-4075487 The complaint Mr C is unhappy that Monzo Bank Ltd recorded adverse information on his credit file. What happened Mr C had a standing order set up on his Monzo account to pay a loan also with Monzo. But there was an issue with a payment which meant that a payment to the loan was... (2 pages)View decision -
Decision Reference DRN-4301001
15 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4301001 The complaint Ms S complains that Bank of Scotland plc trading as Halifax won’t exempt her from strong customer authentication. What happened Ms S has a current account with Halifax with a debit card. She’s been a customer of Halifax for many years. Ms S has told us that she’s ... (7 pages)View decision -
Decision Reference DRN-4301652
15 Aug 2023 Legal and General Assurance Society Limited UpheldInvestmentsDRN-4301652 The complaint Mr and Mrs S complain about Legal and General Assurance Society Limited, referred to as “Legal and General” or “the business”. In short, they say the business cancelled their life cover policy (“the policy”) by mistake, and despite upholding the complaint, hasn’t ... (5 pages)View decision -
Decision Reference DRN-4293113
15 Aug 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4293113 The complaint Mr J complains that Scottish Widows Limited (SWL) provided him with incorrect information about how the guaranteed annuity rate (GAR) on his pension would be paid. In addition, he also explained that they misinformed him about how the tax-free cash could be extrac... (6 pages)View decision -
Decision Reference DRN-4226679
15 Aug 2023 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-4226679 The complaint Mr and Mrs S’s complaint is about a claim they made on their DAS Legal Expenses Insurance Company Limited (‘DAS’) legal expenses insurance policy. Mr and Mrs S say that DAS have treated them unfairly. What happened Mr and Mrs S made a claim on their DAS legal expe... (5 pages)View decision -
Decision Reference DRN-4094765
15 Aug 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4094765 The complaint Mr S complains that Clydesdale Bank Plc, trading as Virgin Money, declined his claim under section 75 of the Consumer Credit Act 1974 for compensation for a package holiday on a cruise ship. He also complains that his address was reported incorrectly to a credit r... (4 pages)View decision -
Decision Reference DRN-4259768
15 Aug 2023 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-4259768 The complaint Mrs P complains that the compensation she has been offered by Sun Life Assurance Company of Canada (U.K.) Limited trading as Sun Life Financial of Canada (“Sun Life”), as a result of some advice she was given in 1993 about making additional pension contributions, ... (4 pages)View decision -
Decision Reference DRN-4300545
15 Aug 2023 CASLP Ltd UpheldInvestmentsDRN-4300545 The complaint Mr H complains that CASLP Ltd gave him unsuitable financial advice when it advised him to take out a whole of life policy, with a 35 year term. Mr H is represented in this matter by a claims management company (CMC). (Mr H took out his policy with Merchant Investo... (3 pages)View decision -
Decision Reference DRN-4279459
15 Aug 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4279459 The complaint Mr P has complained about the length of time it took Mulsanne Insurance Company Limited to settle his claim for his van under his commercial vehicle insurance policy. Mulsanne’s claim handling agent dealt with Mr P’s claim, but for the sake of ease I’ve referred t... (3 pages)View decision -
Decision Reference DRN-4175694
15 Aug 2023 West Bay Insurance Plc UpheldInsuranceDRN-4175694 The complaint Mr F has complained about his motor insurer West Bay Insurance Plc due to his son, a named driver, being accused of speeding, with cancellation threatened, and then the policy being cancelled. What happened Mr F has a policy which requires a device to be fitted to... (2 pages)View decision
