We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-3883843
20 Nov 2023 Station Associates Limited UpheldInvestmentsDRN-3883843 The complaint Mrs R and Mr R (‘the complainants’) have presented a case related to their respective Individual Savings Accounts (‘ISAs’) and Mr R’s pension. The three accounts had a total value of around £500,000 in August 2021, when they were undertaken by Station Associates L... (18 pages)View decision -
Decision Reference DRN-4459851
20 Nov 2023 BUPA Insurance Limited UpheldInsuranceDRN-4459851 The complaint Mrs W complains that BUPA Insurance Limited has turned down claims she made on a personal private medical insurance policy and that it’s applied a special exclusion to her contract. What happened The circumstances of this complaint are well-known to both parties, ... (5 pages)View decision -
Decision Reference DRN-4130479
20 Nov 2023 The Mortgage Works (UK) Plc UpheldMortgagesDRN-4130479 The complaint This complaint is about a buy-to-let (BTL) mortgage Mr and Mrs B had with The Mortgage Works (UK) Plc (TMW). Mr B, who has dealt with the complaint throughout has complained about the following matters: TMW failed to notify him that the fixed interest rate produc... (3 pages)View decision -
Decision Reference DRN-4321259
20 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4321259 The complaint Mr J complains that National Westminster Bank Plc unfairly blocked and closed his accounts without providing an explanation or warning. Mr J says this caused him unnecessary inconvenience and worry for which he should be compensated. What happened The detailed bac... (3 pages)View decision -
Decision Reference DRN-4448856
20 Nov 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4448856 The complaint Mr and Mrs T complain that Barclays Bank UK PLC has treated them unfairly when dealing with the arrears on their residential mortgage. The background to this complaint is extensive and goes back many years. The Financial Ombudsman Service has previously dealt with... (6 pages)View decision -
Decision Reference DRN-4188474
20 Nov 2023 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-4188474 The complaint Mrs H complains that Marks & Spencer Financial Services Plc trading as M&S Bank gave her poor customer service when she was unable to use her card on holiday. What happened Mrs H says that her M&S Bank credit card didn’t work when she went on holiday. ... (3 pages)View decision -
Decision Reference DRN-4438287
20 Nov 2023 Society of Lloyd's UpheldInsuranceDRN-4438287 The complaint Mr M complains about the cash settlement offered by Society of Lloyd's following a claim on his commercial buildings insurance policy. What happened Mr M owns the freehold of a property which is converted into two flats. He uses the upper floor flat as a holi... (3 pages)View decision -
Decision Reference DRN-4460694
20 Nov 2023 Plane Saver Credit Union Limited UpheldConsumer CreditDRN-4460694 Complaint Mr T has complained that Plane Saver Credit Union Limited (“Plane Saver”) provided him with unaffordable loans. This complaint is about a number of what should be termed as unregulated loans. Nonetheless, Plane Saver is a lender for the purpose of our compulsory rules... (8 pages)View decision -
Decision Reference DRN-4444445
19 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4444445 The complaint Mr W complains that Barclays Bank UK PLC (“Barclays”) won’t refund over £66,000 he lost to an investment scam. What happened Mr W fell victim to a cryptocurrency investment scam after seeing an advert on social media. He made enquiries and was encouraged by a scam... (3 pages)View decision -
Decision Reference DRN-4335605
19 Nov 2023 The Tavistock Partnership Limited UpheldPensions and AnnuitiesDRN-4335605 The complaint Mr M complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. The Tavistock Partnership Limited is responsible for answering this complaint and so to keep ... (12 pages)View decision