We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4298466
14 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4298466 The complaint A limited company, which I’ll refer to as ‘V’, is unhappy with several aspects of the service it received from Lloyds Bank PLC. V’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr B’. What happened To briefly summarise: In March 202... (6 pages)View decision -
Decision Reference DRN-4297845
14 Aug 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4297845 Complaint Mr S has complained about a personal loan Loans 2 Go Limited (“L2G”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background L2G provided Mr S with a loan for £2,000.00 in May 2021. This loan had an APR of 277.9% a... (3 pages)View decision -
Decision Reference DRN-4299671
14 Aug 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4299671 The complaint Mrs R has complained that National Westminster Bank Plc took too long to release the funds from her savings accounts when it decided to end its banking relationship with her. What happened Nat West wrote to Mrs R in May 2022 giving her notice that it was going to ... (2 pages)View decision -
Decision Reference DRN-4105432
14 Aug 2023 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-4105432 The complaint Mrs C and Mr C have complained that they were given incorrect information by The Royal London Mutual Insurance Society Limited which disadvantaged them financially. What happened The details of this complaint are well known to both parties. In summary Royal London... (2 pages)View decision -
Decision Reference DRN-4201805
14 Aug 2023 HSBC UK Bank Plc UpheldConsumer CreditDRN-4201805 The complaint Mr R complains HSBC UK Bank Plc lent to him irresponsibly when they approved two loans. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, so I’ll focus on giving the reasons ... (2 pages)View decision -
Decision Reference DRN-3580424
14 Aug 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3580424 The complaint Mr H complains about the advice given by NTM Financial Services Ltd (‘NTM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financi... (11 pages)View decision -
Decision Reference DRN-4299375
14 Aug 2023 Vitality Health Limited UpheldInsuranceDRN-4299375 The complaint Miss D complains about the way that Vitality Health Limited handled a claim she made on a personal private medical insurance policy. Miss D’s represented by Mr M. What happened The circumstances of this complaint are well-known to both parties, so I haven’t set th... (5 pages)View decision -
Decision Reference DRN-4166402
14 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4166402 The complaint Mr and Mrs B complain about U K Insurance Limited’s (UKI) settlement of a curtailment claim under their travel insurance policy and about its service. What happened Mr and Mrs B have travel insurance through a packaged bank account. The insurer is UKI. In February... (7 pages)View decision -
Decision Reference DRN-4299569
14 Aug 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4299569 The complaint Miss E is unhappy with a car supplied under a hire purchase agreement provided by BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (‘BMWFS’). What happened In January 2022, Miss E acquired a used car funded in part with a hire purchase agre... (6 pages)View decision -
Decision Reference DRN-4291464
14 Aug 2023 National Westminster Bank Plc UpheldMortgagesDRN-4291464 The complaint Mr F complains that the fixed interest rate deal he chose with National Westminster Bank Plc was never applied to his mortgage. He said NatWest told him something had gone wrong, and encouraged him to complain, but then refused to sort things out for him. What hap... (7 pages)View decision
