We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4146023
19 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-4146023 The complaint Mr G complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). What h... (12 pages)View decision -
Decision Reference DRN-4440624
19 Nov 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4440624 The complaint Mr H complains Santander Consumer (UK) Plc (SCUK) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In November 2022 Mr H entered into a 48 month conditional sale agreement for a used car. The car’s cash price was around ... (5 pages)View decision -
Decision Reference DRN-4465017
19 Nov 2023 Abacus Money Management Ltd UpheldPensions and AnnuitiesDRN-4465017 The complaint Mr D complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. Abacus Money Management Ltd is responsible for answering this complaint and so to keep things... (12 pages)View decision -
Decision Reference DRN-4464825
18 Nov 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4464825 The complaint Mr M complains Zopa Bank Limited (Zopa) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In February 2023, Mr M entered into a 48 month agreement for a used car. The car’s cash price was around £11,900. It... (4 pages)View decision -
Decision Reference DRN-4405231
18 Nov 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4405231 The complaint Mr H complains that Creation Financial Services Limited closed his credit card, withheld his annual fee, failed to credit his points and a free night stay hotel voucher. What happened Mr H had a premium reward club credit card account with Creation which included ... (3 pages)View decision -
Decision Reference DRN-4462020
17 Nov 2023 Barclays Bank UK PLC UpheldConsumer CreditDRN-4462020 The complaint Mrs G says Barclays Bank UK PLC irresponsibly lent to her. What happened Mrs G took out a loan for £20,000 over 60 months in January 2018. This followed two other loans she had taken out with Barclays, and repaid by then, in March 2015 and May 2017. She says the f... (3 pages)View decision -
Decision Reference DRN-4435753
17 Nov 2023 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4435753 The complaint Ms M complains Epayments Systems Ltd (“Epayments”) restricted her account and withheld the funds held in it. What happened On 11 February 2020 the regulator, The Financial Conduct Authority (FCA), placed limitations on Epayments. As a result Epayments were not abl... (4 pages)View decision -
Decision Reference DRN-4307464
17 Nov 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4307464 The complaint Miss F complains about the advice given by JLT Wealth Management Limited to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a Group Personal Pension. She says the advice was unsuitable for her and believes this has caused a fin... (8 pages)View decision -
Decision Reference DRN-4415074
17 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4415074 The complaint Mr M has complained that Barclays Bank UK PLC (“Barclays”) incorrectly changed his registered address on his accounts. Mr M says he become aware of this in October 2022, but it took Barclays until January 2023 to rectify the matter. What happened Mr M says that he... (3 pages)View decision -
Decision Reference DRN-4018064
17 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4018064 The complaint Mr W complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (41 pages)View decision