We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4013318
14 Aug 2023 The Private Office Limited UpheldInvestmentsDRN-4013318 The complaint Ms R complains that The Private Office Limited (‘TPO’) failed to alert her to a tax liability she incurred in relation to her student loan when providing her with investment advice about bond encashment. What happened In April 2021, Ms R approached TPO for financi... (4 pages)View decision -
Decision Reference DRN-4266901
14 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4266901 The complaint X is complaining that Lloyds Bank PLC didn’t comply with the reasonable adjustments X had requested due to their disability. What happened X has a medical condition and they’ve let Lloyds know that they require reasonable adjustments under the Equality Act 2010. T... (2 pages)View decision -
Decision Reference DRN-4205202
14 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4205202 The complaint Mr B and Mrs B have complained about how Admiral Insurance (Gibraltar) Limited (‘Admiral’) dealt with a claim under a home insurance policy. What happened Mr B and Mrs B contacted Admiral to make a claim for storm damage when they found damage to their roof. Admir... (3 pages)View decision -
Decision Reference DRN-4236004
14 Aug 2023 Truscott Wealth Management Limited UpheldPensions and AnnuitiesDRN-4236004 The complaint Mr O complains that Truscott Wealth Management Limited (“TWM”) has received fees from his pension investments, that he hadn’t agreed to pay, for ongoing advice. What happened Mr O held defined benefits in an occupational pension scheme (“OPS”). He also held pensio... (5 pages)View decision -
Decision Reference DRN-4292468
14 Aug 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4292468 The complaint Mr E complains that PrePay Technologies Limited closed his business bank account without notice and withheld his funds. What happened Mr E had an account with one of PrePay’s agents. For ease, within my decision, I’ll only to refer to PrePay. On 13 October 2021 Pr... (3 pages)View decision -
Decision Reference DRN-4294972
14 Aug 2023 HL Partnership Limited UpheldMortgagesDRN-4294972 The complaint Mr L and Miss T complain that they were wrongly advised by a broker working for HL Partnership Limited to obtain a mortgage offer which would expire before their property purchase was due to complete, and which the lender wouldn’t then extend. What happened Mr L a... (5 pages)View decision -
Decision Reference DRN-3941793
14 Aug 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3941793 The complaint Ms M complains about the acts of Mr Y. She says he gave her unsuitable advice to switch two of her pensions to a self-invested personal pension (SIPP) to be able to invest through a discretionary fund manager (DFM) – SVS Securities PLC (SVS). She says Pi Financial... (12 pages)View decision -
Decision Reference DRN-4214796
14 Aug 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4214796 The complaint Mr A and Mrs X’s complaint is about a claim they made on their Royal & Sun Alliance Insurance Limited (RSA) legal expenses insurance policy. All references to RSA include their claims handlers. What happened Mr A and Mrs X made a claim on their RSA legal expen... (4 pages)View decision -
Decision Reference DRN-4213303
14 Aug 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4213303 The complaint Mr A and Miss G complained to us about Great Lakes Insurance SE’s delay in dealing with their travel insurance claims. They later raised their disagreement to Great Lakes’ settlement of their claims and further service issues. My references to Great Lakes include ... (9 pages)View decision -
Decision Reference DRN-4252598
14 Aug 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4252598 The complaint Miss R complains that Barclays Bank UK PLC has been sharing information about her mortgage, via email, text message and calls, with her ex-partner. Miss R said that was a breach of data protection rules. What happened Miss R said she’d formerly had a Barclays mort... (4 pages)View decision
