We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4148077
17 Nov 2023 Punter Southall Wealth Limited UpheldPensions and AnnuitiesDRN-4148077 The complaint Mr C complains about the advice given by Punter Southall Wealth Limited (‘PSW’) to transfer the benefits from a defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a self-invested personal pension (‘SIPP’). He says the... (8 pages)View decision -
Decision Reference DRN-4439422
17 Nov 2023 Covea Insurance plc UpheldInsuranceDRN-4439422 The complaint Mr H is unhappy with what Covea Insurance plc did after he made a claim for a stolen bike. What happened Mr H has contents insurance with Covea which includes cover for accidental loss or accidental damage to personal possessions. In September 2022 he made a claim... (2 pages)View decision -
Decision Reference DRN-4459803
17 Nov 2023 QIC Europe Ltd UpheldInsuranceDRN-4459803 The complaint N, a company, complains about a claim it made on its QIC Europe Ltd (‘QIC’) business protection insurance policy. N says QIC treated it unfairly when assessing its claim. N’s complaint is brought by a representative on its behalf but for ease of reference I shall ... (6 pages)View decision -
Decision Reference DRN-4454019
17 Nov 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4454019 The complaint A company which I will refer to as ‘P’, complains that ClearBank Limited won’t reimburse the money they lost in connection with a scam. As I understand it, P is a customer of Tide Platform Limited (‘Tide’). Tide offers its customers such as P, bank accounts with C... (5 pages)View decision -
Decision Reference DRN-4459647
17 Nov 2023 Citibank UK Limited UpheldBanking and PaymentsDRN-4459647 The complaint In summary, Mr E complains that he was given incorrect information by Citibank UK Limited, when he enquired about a payment he was expecting to be made into the bank account he has with it. In particular, he says he was told the problem was with the payer of the m... (3 pages)View decision -
Decision Reference DRN-4460487
17 Nov 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4460487 The complaint A limited company, which I’ll refer to as ‘J’, is unhappy that Metro Bank PLC defaulted its Bounce Back Loan (“BBL”). J’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr L’. What happened J successfully applied to Metro for a BBL in... (4 pages)View decision -
Decision Reference DRN-4389796
17 Nov 2023 Acasta European Insurance Company Limited UpheldInsuranceDRN-4389796 The complaint Mr A is unhappy with Acasta European Insurance Company Limited’s decision to decline a claim made under his sofa warranty policy. Any reference to Acasta includes the actions of its agents. Mr A is being represented on this complaint, so any reference to him, also... (3 pages)View decision -
Decision Reference DRN-4307310
17 Nov 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4307310 The complaint Mr P is unhappy that J.P. Morgan Europe Limited trading as Chase gave him inaccurate information when he enquired about switching his current account. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them... (2 pages)View decision -
Decision Reference DRN-4462862
17 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4462862 The complaint Mr and Mrs M’s complaint is about a claim they made on their U K Insurance Limited (‘UKI’) travel insurance policy for travel and medical expenses. Mr and Mrs M say UKI treated them unfairly. What happened Whilst in France, Mr M was admitted to hospital for emerge... (3 pages)View decision -
Decision Reference DRN-4281459
17 Nov 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4281459 The complaint Ms S complains Startline Motor Finance Limited (SMFL) irresponsibly entered into a hire purchase agreement for a used car because she doesn’t think it carried out reasonable or proportionate checks to ensure the agreement was affordable. What happened Ms S entered... (6 pages)View decision