We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4294373
10 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4294373 The complaint Miss L and Mrs L complain about how Admiral Insurance (Gibraltar) Limited (“Admiral”) handled repairs following a claim for a replacement windscreen under their car insurance policy. What happened Miss and Mrs L had a motor insurance policy with Admiral covering M... (3 pages)View decision -
Decision Reference DRN-3969061
10 Aug 2023 Wakam UpheldInsuranceDRN-3969061 The complaint Miss F complains that Wakam unfairly avoided her home insurance policy following a claim for cracks in the property. What happened Miss F purchased a home insurance policy with Wakam. Around five months later she came home and there was flooding around the exterio... (4 pages)View decision -
Decision Reference DRN-4274725
10 Aug 2023 Capital One (Europe) plc UpheldBanking and PaymentsDRN-4274725 The complaint Miss A complains that Capital One (Europe) plc (“Capital One”) has not treated her fairly in relation to a purchase she made using her Capital One credit card. What happened Miss A went to a photoshoot with a company I will refer to as “S”. Miss A explains she had... (5 pages)View decision -
Decision Reference DRN-4207052
10 Aug 2023 American International Group UK Limited UpheldInsuranceDRN-4207052 The complaint Mr A complains about American International Group UK Limited’s (AIG) poor service and the decline of his claim under his gadget insurance policy. What happened Mr A held a gadget insurance policy with AIG. Whilst travelling abroad he lost the phone and made a clai... (3 pages)View decision -
Decision Reference DRN-3591122
10 Aug 2023 Pensionhelp Limited UpheldPensions and AnnuitiesDRN-3591122 The complaint Mr S complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Pensionhelp Limited is responsible for answering this complaint and so to keep things consist... (12 pages)View decision -
Decision Reference DRN-4285070
10 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4285070 Complaint Mr K is unhappy that Wise Payments Limited hasn’t refunded the money he lost to a scam. Background Mr K was looking for work. He made contact with what appeared to be a recruitment agency online. Unfortunately, that contact turned out to be a fraudster rather than a l... (3 pages)View decision -
Decision Reference DRN-4278291
10 Aug 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4278291 The complaint Mrs F complains that Fairmead Insurance Limited (“Fairmead”) has unfairly handled an escape of water claim under her home insurance. Any reference to Fairmead includes its respective agents or representatives. What happened The background of this complaint is well... (4 pages)View decision -
Decision Reference DRN-4280056
10 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4280056 Complaint Miss A has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss A with a loan for £1,200.00 in September 2021. This loan had a term of 18 months and ... (3 pages)View decision -
Decision Reference DRN-4066076
9 Aug 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-4066076 The complaint Miss D complains that Barclays Bank Plc declined her credit card and provided conflicting advice about the balance. What happened Miss D holds a business credit account and a business credit card with Barclays. The credit card was linked to the business account mo... (2 pages)View decision -
Decision Reference DRN-4292339
9 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4292339 The complaint Mrs B and Mr B complain about Aviva Insurance Limited’s (“Aviva”) handling of their claim under their home insurance policy. Mrs B has acted as the main representative during the claim and complaint process. So, for ease of reference, I will refer to any actions t... (3 pages)View decision
