We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4052570
9 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4052570 The complaint Miss R has complained about the poor service she received from U K Insurance Limited when she made a claim under her car insurance policy. What happened Miss R made a claim under her car insurance policy to her insurer, UKI in November 2022. UKI took over a month ... (2 pages)View decision -
Decision Reference DRN-4254830
9 Aug 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4254830 The complaint Mr G complains that AA Underwriting Insurance Company Limited voided his policy and declined his claim for subsidence. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: Mr G took out home insurance through a b... (3 pages)View decision -
Decision Reference DRN-4281904
9 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4281904 The complaint Mrs and Mr C complain that they were mis-sold an investment they made in a bond issued by Basset & Gold Plc (“B&G plc”). Mrs and Mr C says they were misled that the bond was a safe investment – but have since lost their money and would like to be refunded.... (10 pages)View decision -
Decision Reference DRN-4279189
9 Aug 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4279189 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr R was contacted by a represen... (42 pages)View decision -
Decision Reference DRN-4050714
9 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4050714 The complaint Mr A has complained that Aviva Insurance Limited declined his travel insurance claim. What happened The facts aren’t in dispute. In summary Mr A had pre-booked a hotel abroad. When he arrived at the hotel they advised him his room had been cancelled due to a payme... (3 pages)View decision -
Decision Reference DRN-4199219
9 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4199219 The complaint Mr and Mrs K complain Lloyds Bank PLC unfairly closed their joint account. What happened Mr and Mrs K held a joint account that Lloyds subsequently closed following a review. Mr and Mrs K say this was unfair. They want the account reinstated, an apology and compen... (2 pages)View decision -
Decision Reference DRN-4292549
9 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4292549 The complaint Mrs K and Mr K complain that Barclays Bank UK PLC (Barclays) collected a cheque’s value. What happened On 10 October 2022, Mrs K and Mr K took a cheque with a value of USD 13,596.39 to a branch of Barclays and paid it into their account. On 2 December 2022, the va... (3 pages)View decision -
Decision Reference DRN-4291286
9 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4291286 The complaint Mrs G complains UK Insurance trading as Privilege (UKI) unfairly declined her claim on her home insurance policy. There are several parties and representatives of UKI involved throughout the complaint but for the purposes of this complaint I’m only going to refer ... (4 pages)View decision -
Decision Reference DRN-4291944
9 Aug 2023 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4291944 The complaint Miss A is unhappy with a car supplied under a hire purchase agreement provided by Specialist Motor Finance Limited (‘SMF’). What happened Miss A acquired a used car in June 2022 funded by a hire purchase agreement with SMF. The car cost £15,145 and SMF said the mi... (6 pages)View decision -
Decision Reference DRN-4260682
9 Aug 2023 HDI Global Specialty SE UpheldInsuranceDRN-4260682 The complaint Mrs P complains about Casualty & General Insurance Company (Europe) Ltd (HDi) declining claims under her pet insurance policy for treatment of her dog. References to HDi include their agents who administer the policy. What happened In February 2023 Mrs P had t... (4 pages)View decision
