We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4232939
8 Aug 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4232939 The complaint Mr L complains Creation Financial Services Limited closed his account. He would like his free night voucher and compensation. What happened The facts which led to Mr L bringing this complaint to our service are well known to both parties, so I am not repeating the... (2 pages)View decision -
Decision Reference DRN-4285654
8 Aug 2023 Quickly Finance Limited UpheldClaims ManagementDRN-4285654 The complaint Mr F complains that Quickly Finance Ltd trading as Fast Track Reclaim (FTR) has unfairly asked him to pay their fee for successful mis-sold payment protection insurance (PPI) claims What happened In August 2019 before the Financial Conduct Authority’s (FCA) deadli... (4 pages)View decision -
Decision Reference DRN-4056023
8 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4056023 The complaint Miss C complains that Wise Payments Limited (‘Wise’) decided not to refund her after she was the victim of a scam. What happened Miss C says her friend introduced her to an employment/investment opportunity with a company I’ll call M. It involved completing tasks ... (4 pages)View decision -
Decision Reference DRN-4288911
8 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4288911 The complaint Miss S has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft and increasing her limit to something she couldn’t afford. She says the fees and charges applied to her account made her financial position worse. What happe... (3 pages)View decision -
Decision Reference DRN-4282120
8 Aug 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4282120 The complaint Mrs H complains about how Santander UK Plc dealt with her Individual Savings Account. What happened Mrs H says she attended a Santander branch on 20 September 2022 to transfer her two existing Individual Savings Accounts (ISA) to it. She says the account was a one... (2 pages)View decision -
Decision Reference DRN-3864786
8 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3864786 The complaint Mr K complains Advantage Insurance Company Limited, trading as Hastings Direct, wrote to him part of the way through his insurance policy year asking him to make a further payment. What happened In September 2021, Mr K made a claim on his motor insurance policy wi... (3 pages)View decision -
Decision Reference DRN-4164691
8 Aug 2023 AWP P&C SA UpheldInsuranceDRN-4164691 The complaint Mr I complains AWP P&C SA unfairly declined his motor warranty claim. What happened AWP declined a claim made against Mr I’s motor warranty. It said he hadn’t shown his vehicle had met his policy’s service conditions. He complained but AWP didn’t change its po... (2 pages)View decision -
Decision Reference DRN-4287941
7 Aug 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4287941 The complaint Mr S is unhappy that Clydesdale Bank Plc, trading as Virgin Money, transferred the contents of his ISA to another provider without his knowledge or permission. What happened To briefly summarise: Mr S instructed an ISA transfer from Virgin to another provider (“th... (4 pages)View decision -
Decision Reference DRN-4209680
7 Aug 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4209680 The complaint Ms I complains about a car she acquired under a hire purchase agreement financed by Startline Motor Finance Limited. What happened On 25 May 2022 Ms I entered into a hire purchase agreement with Startline for a used car. The car was five and a half years old and t... (3 pages)View decision -
Decision Reference DRN-4098932
7 Aug 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4098932 The complaint Miss C complains about the quality of a car she has been financing through an agreement with BMW Financial Services (GB) Limited, who I’ll call BMWFS. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In... (3 pages)View decision
