We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4276082
1 Aug 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4276082 The complaint Miss S complains about Royal & Sun Alliance Insurance Limited’s (“RSA”) decision to decline her claim under her home insurance policy. What happened Miss S says, following an accidental fire at her home, she made a claim against her policy. RSA declined the cl... (4 pages)View decision -
Decision Reference DRN-4276985
1 Aug 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4276985 The complaint Mr and Mrs G complain Royal and Sun Alliance Limited (RSA) completed a poor standard of repair to his garden wall after he made a claim on his home insurance policy. He said it did not repair it to the same condition it had been prior to the incident. References t... (3 pages)View decision -
Decision Reference DRN-4055910
1 Aug 2023 Buryfield Grange Limited UpheldPensions and AnnuitiesDRN-4055910 The complaint Mr W complains that he was given unsuitable advice by Buryfield Grange Limited (Buryfield) to transfer the benefits from a defined-benefit (DB) occupational pension scheme he held with a former employer to a personal pension arrangement (PP). What happened Mr W ha... (9 pages)View decision -
Decision Reference DRN-4270243
1 Aug 2023 Attivo Financial Services Limited UpheldPensions and AnnuitiesDRN-4270243 The complaint Ms L complains about advice provided by Attivo Financial Services Limited (Attivo) to transfer her self-invested personal pension (SIPP) to another provider. Ms L’s complaint has been brought on her behalf by a professional representative. What happened Ms L met w... (9 pages)View decision -
Decision Reference DRN-4104042
1 Aug 2023 Stagemount Limited UpheldConsumer CreditDRN-4104042 The complaint Miss B, through a representative, complains that Stagemount Limited, trading as Quidmarket, lent to her irresponsibly. What happened I’ve used a lot of information provided by Quidmarket to help me create this loan table. It seems from the records I have that Miss... (7 pages)View decision -
Decision Reference DRN-4270209
1 Aug 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4270209 The complaint Mrs M complains that ReAssure Limited failed to transfer her pension savings into a new Retirement Account in a timely manner. What happened I issued a provisional decision on this complaint in July 2023. In that decision I explained why I thought the complaint sh... (5 pages)View decision -
Decision Reference DRN-4250446
1 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4250446 The complaint Mrs L complains that Aviva Insurance Limited (“Aviva”) treated her unfairly with the cost of her home insurance policy over a number of years. Mrs L’s complaint has been brought by a representative, who I’ll refer to as Mr L. What happened Mr L says he was going t... (3 pages)View decision -
Decision Reference DRN-4276527
1 Aug 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4276527 The complaint Mrs G complains Tesco Underwriting Limited (Tesco) did not keep her updated with progress of the repairs to her car and caused delays after she made a claim on her motor insurance policy. There are several parties and representatives of Tesco involved throughout t... (3 pages)View decision -
Decision Reference DRN-4276487
1 Aug 2023 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-4276487 The complaint Mrs R complains about advice she was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme to a type of personal pension plan arrangement. She says the advice, which was provided in 2000, was unsuitable for her and believes this has ... (8 pages)View decision -
Decision Reference DRN-4276488
1 Aug 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4276488 The complaint Mrs M complains that Santander UK Plc (“Santander”) flagged and reviewed a payment she was trying to make and is unhappy at the questions Santander asked her regarding the payment. She wants Santander to justify its decision to block and delay this payment both et... (3 pages)View decision
