We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4130597
31 Jul 2023 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-4130597 The complaint Miss P has complained about her car insurance broker ATLANTA 1 INSURANCE SERVICES LIMITED (Atlanta) because of charges it made to her when she changed her mind about taking cover via it. What happened Miss P arranged cover via Atlanta on a Friday. But she changed ... (2 pages)View decision -
Decision Reference DRN-4257946
31 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4257946 The complaint Mr M complains about QIC Europe Ltd and their decision to decline the claim he made on his home insurance policy for the loss of a necklace. Mr M also complains about the length of time the claim took to reach a conclusion. What happened Mr M held a home insurance... (4 pages)View decision -
Decision Reference DRN-4273004
31 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4273004 The complaint Mr L complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr L says he was contacted by a ... (41 pages)View decision -
Decision Reference DRN-4142758
31 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4142758 Complaint Mr N has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loan was unaffordable. Background George Banco provided Mr N with a guarantor loan for £2,000.00 in January 2019. This loan had an APR of 6... (3 pages)View decision -
Decision Reference DRN-4218261
31 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4218261 Complaint Mr S has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loan was unaffordable and so should never have been provided to him in the first place. Background George Banco provided Mr S with a guaran... (3 pages)View decision -
Decision Reference DRN-4240491
31 Jul 2023 American International Group UK Limited UpheldInsuranceDRN-4240491 The complaint Mr C is unhappy with how American International Group UK Limited (AIG) has handled his mobile insurance claim and for the poor service it has provided. Any reference to AIG includes all its agents. What happened Mr C has mobile phone insurance and AIG is the under... (3 pages)View decision -
Decision Reference DRN-4184156
31 Jul 2023 George Banco Limited UpheldConsumer CreditDRN-4184156 Complaint Mr M has complained about a guarantor loan George Banco Limited (trading as “George Banco”.com) provided to him. He says the loan was unaffordable. Background George Banco provided Mr M with a guarantor loan for £4,500.00 in August 2017. This loan had an APR of 57.54%... (3 pages)View decision -
Decision Reference DRN-4055221
31 Jul 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4055221 The complaint Miss B and Mr T complain about delays and poor service by Fairmead Insurance Limited trading as Legal and General when dealing with a claim on their home insurance policy. What happened In July 2020 Miss B and Mr T noticed a leak of water in their home. A pipe had... (3 pages)View decision -
Decision Reference DRN-4197459
31 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4197459 Complaint Ms A has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to her. She says the loan was unaffordable. Background George Banco provided Ms A with a guarantor loan for £3,000.00 in August 2018. This loan had an APR of 6... (3 pages)View decision -
Decision Reference DRN-4194210
31 Jul 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4194210 The complaint Mr H1, Mrs H1 and Mr H2 are unhappy that Fairmead Insurance Limited offered a reduced settlement amount for a claim they made on their home insurance policy. As Mr H1 has primarily dealt with things, for simplicity I’ll refer to him only and call him Mr H. Referen... (4 pages)View decision
