We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4263699
26 Jul 2023 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4263699 The complaint Mr B complains about a number of damage charges Stellantis Financial Services UK Limited (previously known as PSA Finance UK Limited) is trying to seek the recovery of from him. What happened In September 2018 Mr B entered into a hire agreement with Stellantis for... (4 pages)View decision -
Decision Reference DRN-4188325
26 Jul 2023 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-4188325 The complaint Mr S complains about advice given to him by Central Markets Investment Management Limited (CMIM) in connection with a property investment in Cape Verde with The Resort Group (TRG) for his Small Self Administered Scheme (SSAS). What happened Mr S says he was cold-c... (10 pages)View decision -
Decision Reference DRN-3994421
26 Jul 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3994421 The complaint Mr and Mrs H complain that Monzo Bank Ltd (‘Monzo’) haven’t refunded them after they were the victims of a scam. What happened Mr and Mrs H have a joint account with Monzo. As it was Mrs H who fell victim to the scam, I’ll mainly refer to her in this decision. On ... (4 pages)View decision -
Decision Reference DRN-4266051
25 Jul 2023 Lowell Financial Ltd UpheldConsumer CreditDRN-4266051 The complaint Mr R has complained that Lowell Financial Ltd has been pursuing him for debts which he says were the result of identity theft. What happened Between late 2019 and early 2020, a series of consumer credit accounts were opened in Mr R’s name, at an address which he i... (4 pages)View decision -
Decision Reference DRN-4126173
25 Jul 2023 Ageas Insurance Limited UpheldInsuranceDRN-4126173 The complaint Mrs S complains that Ageas Insurance Limited declined her claim on her motor insurance policy. What happened Mrs S owned a motorhome that she insured with Ageas. In May 2018 she made a claim on the policy after she said the vehicle had been stolen. Mrs S explained... (3 pages)View decision -
Decision Reference DRN-4265957
25 Jul 2023 Close Brothers Limited UpheldConsumer CreditDRN-4265957 The complaint Mr T complains about a car supplied to him under a conditional sale agreement with Close Brothers Limited, trading as Close Brothers Motor Finance. What happened In May 2020, Mr T took out a conditional sale agreement with Close Brothers for a used car. The car wa... (6 pages)View decision -
Decision Reference DRN-4186256
25 Jul 2023 Helvetia Global Solutions Ltd UpheldInsuranceDRN-4186256 The complaint Mr W complains about Helvetia Global Solutions Ltd (‘Helvetia’)’s handling of a claim on his home emergency insurance. Mr W’s policy is administered by a third-party company on Helvetia’s behalf and all his correspondence has been with this company. However, Helve... (3 pages)View decision -
Decision Reference DRN-4104092
25 Jul 2023 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4104092 The complaint Mrs H complains that Prudential Assurance Company Limited (Prudential) didn’t assign a whole of life assurance policy to her. I understand that the policy has been surrendered and the proceeds were paid to a third party. To put matters right Mrs H wants Prudential... (2 pages)View decision -
Decision Reference DRN-4263705
25 Jul 2023 RLUM Limited UpheldInvestmentsDRN-4263705 The complaint Mr S complains that RLUM Limited advised him to invest at too much risk and that it failed to apply the correct redress methodology when working out what compensation it should pay him. To put things right, Mr S wants RLUM to compensate him by reference to an inde... (7 pages)View decision -
Decision Reference DRN-4265642
25 Jul 2023 The Enterprise Fund Limited UpheldConsumer CreditDRN-4265642 The complaint Mrs D complains that The Enterprise Fund Limited trading as GC Business Finance (GCBF) was irresponsible to lend to her. What happened GCBF agreed a loan of £13,000 for Mrs D in March 2019. The total amount owed was £15,136.28 to be repaid over five years. The fir... (4 pages)View decision
