We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3854452
19 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3854452 The complaint Mr H has complained about the amount Admiral Insurance (Gibraltar) Limited have paid in settlement of his claim under his motor insurance policy. This complaint was originally set up as about Admiral Insurance Company Limited, but Mr H’s policy is underwritten by ... (2 pages)View decision -
Decision Reference DRN-3388805
19 Dec 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3388805 The complaint Mr K is unhappy with the amount of money Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) is asking him to pay following the termination of his agreement with them. What happened In March 2019, Mr K entered into a conditional sale agreement with Moneybarn ... (4 pages)View decision -
Decision Reference DRN-3707034
19 Dec 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3707034 The complaint Mr G complains TSB Bank plc (“TSB”) provided an overdraft to him that was unaffordable. What happened In August 2014, Mr G applied for an overdraft facility of £1,500 for his current account. TSB approved this request. Following this, Mr G’s overdraft limit was in... (4 pages)View decision -
Decision Reference DRN-3866103
19 Dec 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3866103 The complaint Miss B is unhappy with how Barclays Bank UK PLC (Barclays) have treated her in relation to a personal loan account. What happened The personal loan In January 2019, Miss B took out a personal loan for £21,000. The term of the loan was for 78 months and Miss B made... (7 pages)View decision -
Decision Reference DRN-3866065
19 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3866065 The complaint Mr D complained that Admiral Insurance (Gibraltar) Limited (“Admiral”) unfairly declined his claim for damage following a storm under his home insurance policy. What happened Mr D made a claim to Admiral when he noticed internal damage to his kitchen ceiling and a... (5 pages)View decision -
Decision Reference DRN-3865094
19 Dec 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3865094 The complaint Mrs and Mr M complain about how Ocaso SA, Compania de Seguros y Reaseguros handled a claim under a home insurance policy. Mrs and Mr M are represented in this complaint, but I’ll just refer to them throughout. Ocaso had a loss adjuster (LA) handle the claim on the... (4 pages)View decision -
Decision Reference DRN-3861875
19 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3861875 The complaint Mr H complains that Barclays Bank UK PLC hadn’t updated the charge for his buy to let mortgage on his deeds, when that mortgage transferred from another lender. And when he alerted it to the problem, it repeatedly failed to put things right. What happened Mr H own... (5 pages)View decision -
Decision Reference DRN-3865831
19 Dec 2022 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3865831 The complaint Mr R complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. Niche Independent Financial Advisers Limited is responsible for answering this complaint and so to keep things... (10 pages)View decision -
Decision Reference DRN-3533934
19 Dec 2022 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3533934 The complaint Mr H holds a Curtis Banks Limited (‘CBL’) Self-Invested Personal Pension (‘SIPP’); he self manages the SIPP’s investments and they are held with a third-party firm; he disputes CBL’s instruction (in August 2021) to the third-party to release and remit funds from s... (5 pages)View decision -
Decision Reference DRN-3849527
19 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3849527 The complaint Mr and Mrs H complain that Barclays Bank UK PLC applied an early repayment charge (ERC) when they redeemed their mortgage. They say that Barclays should have allowed them to transfer a smaller portion of their mortgage to another property which would have meant th... (6 pages)View decision
