We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4237352
26 Jul 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4237352 The complaint Mr C complains that Creation Financial Services Limited closed his account, didn’t credit his points, a free night stay voucher or refund the annual fee. He’d like his benefits credited and compensation for the impact. What happened Mr C had a rewards club premium... (2 pages)View decision -
Decision Reference DRN-4235620
26 Jul 2023 Amtrust Europe Limited UpheldInsuranceDRN-4235620 The complaint Mrs R complains about Amtrust Europe Limited’s decision to decline her claim for legal expenses insurance. She’s also unhappy with the service they gave in handling her claim. What happened Mrs R had legal expenses insurance (LEI) with Amtrust Europe Limited (Amtr... (4 pages)View decision -
Decision Reference DRN-4238861
26 Jul 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4238861 The complaint Mr P complains that Casualty & General Insurance Company Europe Ltd (Casualty) declined his claim as a result of delays it caused, under his pet insurance policy. What happened Mr P says Casualty initially declined treatment for his dog’s foreleg lameness beca... (3 pages)View decision -
Decision Reference DRN-4154837
26 Jul 2023 Ageas Insurance Limited UpheldInsuranceDRN-4154837 The complaint Mrs T complains about Ageas Insurance Limited’s (Ageas) handling of a claim following damage that was caused to her garage, under her buildings insurance policy. What happened Mrs T contacted Ageas at the end of November 2022 to report damage to her garage and gar... (4 pages)View decision -
Decision Reference DRN-4260024
26 Jul 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4260024 The complaint Mr G complains that Aviva Life & Pensions UK Limited unreasonably delayed the transfer of his personal pension to a QROPS causing him a financial loss. What happened Mr G lives in France and had six personal pensions held in the UK (totalling around £262,000),... (9 pages)View decision -
Decision Reference DRN-4095487
26 Jul 2023 Atkinson Rose LLP UpheldClaims ManagementDRN-4095487 The complaint Ms O complains about the services she’s received from Atkinson Rose LLP (AR) when dealing with her Employment Tribunal (ET) claim. Ms O is represented by Ms M in making her complaint but for ease of reading I will only refer to Ms O in my decision. What happened ... (5 pages)View decision -
Decision Reference DRN-4266365
26 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4266365 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr P says he was contacted by a ... (41 pages)View decision -
Decision Reference DRN-4267098
26 Jul 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4267098 The complaint Mr N complains about a sum Zopa Bank Limited (“Zopa”) is trying to seek the recovery of from him after it was agreed that he could reject a car he acquired under a hire purchase agreement (“agreement”) with it. What happened On 9 September 2022 Mr N entered into a... (4 pages)View decision -
Decision Reference DRN-4204890
26 Jul 2023 Chase de Vere Independent Financial Advisers limited UpheldPensions and AnnuitiesDRN-4204890 The complaint Mr B complains about the advice given by Chase de Vere Independent Financial Advisers limited (‘Chase de Vere’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan (‘PPP’). He says the advice was unsuitab... (7 pages)View decision -
Decision Reference DRN-4102214
26 Jul 2023 Vitality Health Limited UpheldInsuranceDRN-4102214 The complaint Mr F complains about Vitality Health Limited’s decision not to pay his private medical insurance claim. What happened Mr F holds private medical insurance cover with Vitality. In May 2022, he was admitted to a private hospital for treatment, and made a claim for t... (3 pages)View decision
