We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3424510
9 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3424510 The complaint Mr D complains Santander UK Plc isn’t treating him fairly – he’s disabled – and that it doesn’t care. What happened Mr D has a current account with Santander and a debit card. He told us when he complained to us that he has a laptop and a mobile phone but is unabl... (4 pages)View decision -
Decision Reference DRN-3850436
9 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3850436 The complaint Mr T trading as T complains that Santander UK Plc blocked and closed his account. He would like a reason and compensation for the commission he has lost. Mr T is represented by P. What happened Mr T had a business account with Santander. The account was used to ru... (3 pages)View decision -
Decision Reference DRN-3388875
9 Dec 2022 Esteem Money Ltd UpheldPensions and AnnuitiesDRN-3388875 The complaint Mr H complains about the advice given by Esteem Money Ltd to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says he was mis advised about moving his pension and the advice was unsuitable for him. He beli... (10 pages)View decision -
Decision Reference DRN-3843337
9 Dec 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3843337 The complaint Ms R’s complaint is about ongoing issues with how Lloyds Bank General Insurance Limited have dealt with a subsidence claim made under her buildings insurance policy. All references to Lloyds include its appointed agents. What happened I’m aware that my summary of ... (6 pages)View decision -
Decision Reference DRN-3850292
9 Dec 2022 Zurich Insurance PLC UpheldInsuranceDRN-3850292 The complaint Mr D has complained about his property insurer Zurich Insurance PLC regarding outstanding repairs at his property, which resulted from a claim made in November 2020. What happened Following damage being found in November 2020, Mr D made a claim to Zurich. At that ... (4 pages)View decision -
Decision Reference DRN-3850248
9 Dec 2022 Mortgage Express UpheldMortgagesDRN-3850248 The complaint Mr B and Mrs N’s complaint is about two buy-to-let mortgages they have with Mortgage Express (ME). The complaint relating to the first mortgage (mortgage 1) is that ME has refused to provide redemption statements when requested and enforced its right to consolidat... (7 pages)View decision -
Decision Reference DRN-3583693
9 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3583693 Complaint Mr H has complained about a personal loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background Everyday Loans provided Mr H with a loan for £5,000.00 in Decemb... (3 pages)View decision -
Decision Reference DRN-3587973
9 Dec 2022 Together Personal Finance Limited UpheldMortgagesDRN-3587973 The complaint Mr and Mrs B’s complaint is about a secured loan they have with Together Personal Finance Limited. They are unhappy that there was an outstanding balance on the loan at the end of the term due to fees and additional interest charged because of a period of financia... (3 pages)View decision -
Decision Reference DRN-3749300
9 Dec 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3749300 The complaint Miss G has complained about her home insurer Tesco Underwriting Limited as she feels it delayed her storm claim, often leaving it to her to follow matters up. What happened Miss G contacted Tesco on 18 February 2022 as a storm had caused a tree on her property to ... (2 pages)View decision -
Decision Reference DRN-3711790
9 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3711790 Complaint Miss H has complained that Everyday Lending Limited (trading as “George Banco”.com) unfairly accepted her as a guarantor on a guarantor loan. She says that she was pressured by the borrower into being a guarantor and there was no way she’d be able to make the payments... (3 pages)View decision
