We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3780569
9 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3780569 Complaint Mr G has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loan was unaffordable. Background George Banco provided Mr G with a guarantor loan for £2,000.00 in July 2019. This loan had an APR of 49.7... (3 pages)View decision -
Decision Reference DRN-3809096
8 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3809096 The complaint Mrs W and Mr W are unhappy that Santander UK Plc sent statements for their account to an incorrect address and also restricted their access to their savings and current accounts. What happened Mrs and Mr W noticed that the personal details on one of their accounts... (3 pages)View decision -
Decision Reference DRN-3820511
8 Dec 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3820511 The complaint Mr M complaints about Advantage Insurance Company Limited’s decision to cancel his car insurance policy. What happened Mr M bought a car insurance policy underwritten by Advantage on 5 July 2022. A few days later, the intermediary advised Mr M that Advantage had c... (3 pages)View decision -
Decision Reference DRN-3670994
8 Dec 2022 Tesco Personal Finance PLC UpheldConsumer CreditDRN-3670994 The complaint Miss W complains that Tesco Personal Finance PLC are holding her liable for a loan she was coerced into taking out. What happened Miss W took out a loan of £15,000 with Tesco. The funds were deposited into her account with a bank I’ll call S. Miss W then gave the ... (3 pages)View decision -
Decision Reference DRN-3797423
8 Dec 2022 Brightside Insurance Services Limited UpheldConsumer CreditDRN-3797423 The complaint G – a limited company – is complaining that Brightside Insurance Services Limited (trading as CVD) cancelled its commercial vehicle insurance policies. G is also complaining that CVD gave it incorrect information about the amount it would have to pay after the pol... (3 pages)View decision -
Decision Reference DRN-3840848
8 Dec 2022 U K Insurance Limited UpheldInsuranceDRN-3840848 The complaint Miss M is unhappy with the service provided by UK Insurance Limited (trading as Churchill) when she asked about changing the details of her motor insurance policy. What happened Miss M had a motor insurance policy with Churchill. She was recorded as the main drive... (3 pages)View decision -
Decision Reference DRN-3794849
8 Dec 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3794849 The complaint Mr O has complained about his car insurer Watford Insurance Company Europe Limited because it cancelled his policy, believing it had been fraudulently set up. What happened Mr O moved home in November 2021. In January he arranged cover for his car with Watford. In... (2 pages)View decision -
Decision Reference DRN-3836155
8 Dec 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3836155 The complaint Mr Y has a series of complaints linked to Nationwide Building Society’s decision to close his accounts. What happened Nationwide wrote to Mr Y in August 2020, telling him they’d decided to close his current, savings and credit card accounts. They said he had until... (2 pages)View decision -
Decision Reference DRN-3849111
8 Dec 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3849111 The complaint Mr G complains that his Capital One (Europe) plc credit card was charged off and defaulted. He wants his account reinstated. What happened Mr G fell behind with his credit card payments due to ill health meaning he couldn’t work. He says he called Capital One on s... (3 pages)View decision -
Decision Reference DRN-3711218
8 Dec 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3711218 The complaint Ms N complains that Advantage Insurance Company Limited (Advantage) didn’t complete all repairs to her car after an accident when she made a claim on her car insurance policy. What happened In October 2021 Ms N had a collision with a dead adult deer whilst driving... (2 pages)View decision
