We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3837578
8 Dec 2022 Abbey Financial Services (N.I.) Ltd UpheldPensions and AnnuitiesDRN-3837578 The complaint I set out the background to this complaint in my earlier provisional decision, for clarity, I repeat it here. Miss A complains that she was given advice by Abbey Financial Services (NI) Ltd (Abbey) to switch her personal pension (PP) plans with Aviva and Royal Lon... (10 pages)View decision -
Decision Reference DRN-3788226
8 Dec 2022 Financial Administration Services Limited UpheldInvestmentsDRN-3788226 The complaint Mrs D’s representative, her husband (Mr D), complains on her behalf about the transfer of her stocks from a third-party provider, referred to as “the transferor”, to her ISA at Financial Administration Services Limited, referred to as “Fidelity” or “the business”.... (6 pages)View decision -
Decision Reference DRN-3845646
8 Dec 2022 Progressive Money Limited UpheldConsumer CreditDRN-3845646 The complaint Mrs S complains that Progressive Money Limited irresponsibly (“PML”) lent to her when it was unaffordable. She says the lending has caused her loss and to put things right, she wants a refund of the interest, fees and charges paid. What happened I issued a provisi... (3 pages)View decision -
Decision Reference DRN-3827006
8 Dec 2022 Society of Lloyd's UpheldInsuranceDRN-3827006 The complaint Mrs S complains that Society of Lloyd’s (Lloyd’s) declined a claim for her horse’s treatment under an exclusion to her policy in respect of all issues related to the digestive tract. What happened Mrs S had a Horse and Pony insurance policy for her horse with Lloy... (3 pages)View decision -
Decision Reference DRN-3842815
8 Dec 2022 CASFS Ltd UpheldInvestmentsDRN-3842815 The complaint Mr C has complained about the advice he was given by Sanlam Financial Services UK Limited (‘Sanlam’) to invest into four Savings Programmes between 1987 and 1991. Mr C has said he lost out financially as a result of the poor advice. Mr C has brought his complaint ... (7 pages)View decision -
Decision Reference DRN-3686538
8 Dec 2022 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-3686538 The complaint Mr G has complained that Bank of Ireland (UK) PLC incorrectly recorded adverse information on his credit file and is unhappy with the service it provided in relation to his current account. What happened In 2019 Mr G’s current account was closed as part of a closu... (3 pages)View decision -
Decision Reference DRN-3748774
8 Dec 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3748774 The complaint Ms S has complained that AXA Insurance UK Plc has unfairly refused to cover her claim for damage caused when tracing the source of a leak beneath her floor. What happened There have been numerous parties involved in this claim and complaint, acting on behalf of ei... (3 pages)View decision -
Decision Reference DRN-3848605
8 Dec 2022 American International Group UK Limited UpheldInsuranceDRN-3848605 The complaint Mr W complains that American International Group UK Limited (‘AIG’) hasn’t paid a cancellation claim under a travel insurance policy. What happened Mr W was insured under a travel insurance policy provided by AIG. He was due to travel abroad between 9 and 12 May 2... (2 pages)View decision -
Decision Reference DRN-3651177
8 Dec 2022 Sesame Limited UpheldPensions and AnnuitiesDRN-3651177 The complaint Mr N complains that an appointed representative of Sesame Limited gave him unsuitable advice to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He believes this has caused a financial loss. It was Sesame’s a... (6 pages)View decision -
Decision Reference DRN-3839817
8 Dec 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3839817 The complaint Mr A is unhappy that Great Lakes Insurance SE (GLI) declined his claim for accidental damage to his laptop. What happened Mr A bought gadget insurance underwritten by GLI to provide cover for his laptop. He claimed under the policy after the laptop was accidentall... (6 pages)View decision
