We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3835387
8 Dec 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3835387 The complaint Mr and Mrs F complain that Barclays Bank UK PLC provided unsuitable investment advice in 2000 when it recommended they each invest £7,000 via ISA accounts. At the time, Mrs F was also advised to invest £10,000 into a third investment fund (that I will call fund C)... (7 pages)View decision -
Decision Reference DRN-3792280
8 Dec 2022 QIC Europe Ltd UpheldInsuranceDRN-3792280 The complaint Mr C complains that QIC Europe Ltd (QIC) has declined his claim for storm damage under his home insurance policy. What happened In February 2022 Mr C made a claim on his home insurance following a storm that had caused some of the tiles on his roof to come loose. ... (3 pages)View decision -
Decision Reference DRN-3798142
8 Dec 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3798142 The complaint Mr and Mrs F complain that Royal & Sun Alliance Insurance plc (RSA) failed to fully assess their claim, resulting in avoidable delays. Mr and Mrs F had buildings and contents insurance underwritten by RSA. Mr F is the named policyholder so, for ease, I’ll refe... (3 pages)View decision -
Decision Reference DRN-3748788
8 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3748788 The complaint Mrs M complained that Admiral Insurance (Gibraltar) Limited (“Admiral”) unfairly declined her claim under her home insurance policy following damage to her roof in a storm. What happened Mrs M made a claim to Admiral following a storm. She said the storm damaged h... (3 pages)View decision -
Decision Reference DRN-3780079
8 Dec 2022 St Andrew's Insurance plc UpheldInsuranceDRN-3780079 The complaint Mr E complains that St Andrew’s Insurance Plc (SA) increased his buildings insurance premium every year when it could have supplied him with cheaper cover. What happened Mr E took out buildings insurance as a condition of his mortgage in 1996. His policy was taken... (3 pages)View decision -
Decision Reference DRN-3670979
8 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3670979 The complaint Mr D complains that Revolut Ltd blocked access to his account, and returned his funds to source. He’d like the money refunded and compensation for the impact. What happened Mr D had an account with Revolut. On 6 and 7 July 2020 Mr D received two payments of 100,00... (3 pages)View decision -
Decision Reference DRN-3731280
8 Dec 2022 esure Insurance Limited UpheldInsuranceDRN-3731280 The complaint Mr K’s complained about the way esure Insurance Limited dealt with the claim he made on his home insurance policy after he’d suffered an escape of water in his home. What happened In February 2021, Mr K contacted esure to tell them there had been a leak from a wat... (4 pages)View decision -
Decision Reference DRN-3800156
8 Dec 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3800156 The complaint Mr K complains about Liverpool Victoria Insurance Company Limited’s (LV) handling of his claim following the theft of his vehicle under his motor insurance policy. What happened In January 2022 Mr K’s vehicle was stolen. It was recovered by the police but had been... (3 pages)View decision -
Decision Reference DRN-3848503
8 Dec 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3848503 The complaint Mr H complains that Tesco Personal Finance PLC (‘Tesco’) won’t refund the money he lost in a scam. What happened Mr H says that in February 2021 he made two payments to place funds into an online trading account with a company I’ll refer to as G. The payments were... (4 pages)View decision -
Decision Reference DRN-3830710
8 Dec 2022 esure Insurance Limited UpheldInsuranceDRN-3830710 The complaint Mr L complains about the repairs that esure Insurance Limited made to his car after a claim on his motor insurance policy. What happened Two days after it was serviced, another driver drove into the front of Mr L’s parked car. Mr L made a claim and a month later ... (3 pages)View decision
