We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3644614
8 Dec 2022 Sainsbury's Bank Plc UpheldConsumer CreditDRN-3644614 The complaint Mr B complains that he had to make a further payment to his loan from Sainsbury’s Bank Plc (Sainsbury’s). What happened Mr B borrowed £22,945 on a loan from Sainsbury’s. Monthly repayments were £429.83. His income was affected by the pandemic and he asked for a pa... (3 pages)View decision -
Decision Reference DRN-3830170
8 Dec 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3830170 The complaint Miss D complains about AA Underwriting Insurance Company Limited’s handling of a claim made on her motor insurance policy. She wants it to reimburse the repair bill she paid and complete repairs to her car. What happened Miss D’s car was damaged in an incident and... (3 pages)View decision -
Decision Reference DRN-3724651
8 Dec 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3724651 The complaint Mr H complains that Tesco Personal Finance PLC (‘Tesco’) won’t refund the money he lost in a scam. What happened Mr H says that in February 2021 he made two payments to place funds into an online trading account with a company I’ll refer to as G. The payments were... (4 pages)View decision -
Decision Reference DRN-3848078
8 Dec 2022 Capital Com (UK) Limited UpheldInvestmentsDRN-3848078 The complaint Mr F is complaining about Capital Com (UK) Limited (CC) closing contract for difference (CFD) trading positions that he didn’t want to close. What happened Mr F opened some long positions in a certain stock, A, in June 2021. He continued to trade in A over the fol... (3 pages)View decision -
Decision Reference DRN-3842233
8 Dec 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3842233 The complaint Mr P is unhappy with the way Fairmead Insurance Limited dealt with a claim he made under his home insurance policy. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: Mr P got in touch with Fairmead about damag... (4 pages)View decision -
Decision Reference DRN-3793334
8 Dec 2022 Morses Club PLC UpheldConsumer CreditPage 1 of 6The complaint Ms C, through her representative, complains that Morses Club PLC lent to her when her financial situation was ‘ struggling on a minimum wage’ and her credit history was poor. So, they were lent when Ms C could not afford them. What happened Using information from M... (6 pages)View decision -
Decision Reference DRN-3795177
8 Dec 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3795177 The complaint Mr M complains PayPal (Europe) Sarl et Cie SCA won’t let him withdraw funds form his PayPal account in US dollars What happened Mr M said he’d US dollars paid into his personal PayPal account, and he wanted to withdraw the funds in the same currency. But he said P... (3 pages)View decision -
Decision Reference DRN-3831457
8 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3831457 The complaint Mr O complains that Barclays Bank UK PLC didn’t treat hum fairly when he experienced a period of financial difficulty. As a result it has recorded incorrect information on his credit file. What happened Mr O has a mortgage and personal loan with Barclays. In July ... (4 pages)View decision -
Decision Reference DRN-3837948
8 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3837948 The complaint Ms F, through a representative complains that Morses Club PLC (Morses) didn’t carry out sufficient proportionate affordability checks before it lent to her. What happened Ms F was advanced five home collected loans between August 2017 and July 2021. I’ve included ... (7 pages)View decision -
Decision Reference DRN-3843459
8 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3843459 The complaint Ms M, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Ms M was advanced six home collected loans between February 2018 and July 2021. I’ve included some... (6 pages)View decision
