We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3904192
3 Feb 2023 Zurich Insurance PLC UpheldInsuranceDRN-3904192 The complaint Mr P complains about how Zurich Insurance plc (“Zurich”) handled a claim under his car hire excess insurance policy. What happened Mr P has an excess insurance policy with Zurich. He rented a car in summer 2022. Mr P returned the car to the rental company, which t... (3 pages)View decision -
Decision Reference DRN-3900230
3 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3900230 The complaint Miss T is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to an ‘authorised push payment’ (“APP”) safe account scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to... (6 pages)View decision -
Decision Reference DRN-3941763
3 Feb 2023 Estate Capital Financial Management Limited UpheldPensions and AnnuitiesDRN-3941763 The complaint Mr G complains that he was given poor advice by Estate Capital Financial Management Limited (ECFM) to transfer the benefits from his defined benefit (DB) scheme with British Steel (BSPS) into a personal pension arrangement. What happened I issued a second provisio... (20 pages)View decision -
Decision Reference DRN-3944433
3 Feb 2023 National Savings and Investments UpheldBanking and PaymentsDRN-3944433 The complaint Mr O complains about the way in which National Savings and Investments (NSI) has handled the administration of his premium bond account. He has been represented in this complaint by a family member, so references to his arguments and evidence include those made on... (4 pages)View decision -
Decision Reference DRN-3787891
3 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3787891 The complaint Mr W complains he was mis-sold an investment bond (held in an ISA wrapper) by Basset Gold Limited (“BG Ltd”) an appointed representative of Gallium Fund Solutions Limited (“Gallium”). He says the bond carried high risk and the information relating to it was mislea... (5 pages)View decision -
Decision Reference DRN-3778290
3 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3778290 The complaint In September 2017, Mrs J invested a total of £7,340 in two 3 Year Compounding High Yield IFISA Bonds with Basset & Gold Plc ("B&G Plc"). She says that she was mis-sold the investments by Basset Gold Limited ("BG Ltd") and this has resul... (5 pages)View decision -
Decision Reference DRN-3945012
3 Feb 2023 Helvetia Global Solutions Ltd UpheldInsuranceDRN-3945012 The complaint Mr M has complained about the way his insurer, Helvetia Global Solutions Ltd (“Helvetia”), dealt with a claim he made on his motor breakdown insurance policy. Helvetia is the underwriter of this policy i.e., the insurer. Part of this complaint concerns the actions... (4 pages)View decision -
Decision Reference DRN-3455690
3 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3455690 The complaint Miss H complains Everyday Lending Limited trading as Trusttwo (‘Trusttwo’) irresponsibly lent to her. What happened Miss H was approved for a £5,000 guarantor loan by Trusttwo in February 2020. Miss H complained this loan was irresponsibly lent to her. After bring... (3 pages)View decision -
Decision Reference DRN-3341067
3 Feb 2023 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3341067 The complaint Mr T complains about the advice given by Niche Independent Financial Advisers Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension (SIPP). He says the advice was unsuitable for him and be... (13 pages)View decision -
Decision Reference DRN-3900271
3 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3900271 Complaint Mrs A has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to her. She says the loan was unaffordable. Background George Banco provided Mrs A with a guarantor loan for £4,000.00 in July 2018. This loan had an APR of 6... (3 pages)View decision
