We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4253575
20 Jul 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4253575 The complaint Mr M complains that a car he acquired with credit from MI Vehicle Finance Limited trading as Mann Island (MI) wasn’t of satisfactory quality. What happened Mr M entered into a credit agreement with MI on 18 March 2022 to acquire a used car. The credit to buy the c... (4 pages)View decision -
Decision Reference DRN-4256296
20 Jul 2023 Ideal Financial Management Limited UpheldPensions and AnnuitiesDRN-4256296 The complaint Mr M complains about the advice given by Ideal Financial Management Limited (‘Ideal’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel to a personal pension. He says the advice was unsuitable for him and belie... (11 pages)View decision -
Decision Reference DRN-4253781
20 Jul 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4253781 The complaint Miss T complains that a car acquired under a hire purchase agreement with Startline Motor Finance Limited wasn’t of satisfactory quality. What happened In May 2022, Miss T acquired a used car from Startline under a hire purchase agreement. The car was sourced by a... (4 pages)View decision -
Decision Reference DRN-4256649
20 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4256649 The complaint Mr S complained about an unfair settlement he received from QIC Europe Ltd (“QIC”) under his home insurance policy. What happened Mr S made a claim on his policy when a storm caused damage to his car port roof and destroyed his summer house. QIC sent a surveyor to... (4 pages)View decision -
Decision Reference DRN-4256539
20 Jul 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4256539 The complaint Miss K is unhappy with a car supplied under a hire purchase agreement provided by Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened Miss K acquired a new car in June 2021 using a hire purchase agreement from MBFS to finance part of the cost. The ... (6 pages)View decision -
Decision Reference DRN-4239354
20 Jul 2023 Legal and General Assurance Society Limited UpheldInvestmentsDRN-4239354 The complaint Ms A complains that Legal and General Assurance Society Limited (L&G) mis-sold a level term assurance policy to her. What happened In 1999 Ms A met with an adviser who worked for Edward James Financial Services, who was an appointed representative of L&G a... (5 pages)View decision -
Decision Reference DRN-4159649
20 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4159649 The complaint Mr M has complained about the amount Admiral Insurance (Gibraltar) Limited paid in settlement of a claim he made under his motor insurance policy. What happened The details of this complaint are well known to both parties, so I will not repeat them again in full d... (3 pages)View decision -
Decision Reference DRN-4166371
20 Jul 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4166371 The complaint Mr R complains that the redress after BMW Financial Services (GB) Limited (BMWFS) agreed he could reject his car. He would like his deposit refunded along with payments made from when the rejection was agreed. What happened The details of this complaint are well k... (2 pages)View decision -
Decision Reference DRN-4128058
20 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4128058 The complaint Mrs W, who is represented by a third party, complains that Barclaycard UK PLC, trading as Barclaycard (‘Barclaycard’), irresponsibly granted her a credit card she couldn’t afford to repay. What happened In June 2012 Mrs W entered into an agreement with Barclaycard... (3 pages)View decision -
Decision Reference DRN-4254152
20 Jul 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4254152 The complaint Mrs B has complained that Aviva Life and Pensions UK Limited didn’t tell her of the timescales needed for her to complete a one-off withdrawal from her pension before the end of the 2021/22 tax year. What happened The background to this complaint and my initial co... (4 pages)View decision
