We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3943620
3 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3943620 The complaint Miss L complains that NewDay Ltd irresponsibly lent to her on a credit card. What happened In September 2015 Miss L applied for an ‘Aqua’ credit card account with NewDay, and initially an opening credit limit of £250 was approved. Over the next four years the limi... (3 pages)View decision -
Decision Reference DRN-3782222
3 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3782222 The complaint Miss D complains that ReAssure Limited failed to apply her monthly contributions to her personal pension. She also complains about ReAssure’s customer service. What happened Miss D paid £20 per month to ReAssure with the expectation that the contributions would be... (2 pages)View decision -
Decision Reference DRN-3901340
3 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3901340 The complaint A company which I’ll refer to as R, complains that Barclays Bank UK PLC haven’t offered sufficient compensation for the inconvenience caused by the bank’s loss of two cheques that R deposited into its account. In bringing this complaint R is represented by its dir... (3 pages)View decision -
Decision Reference DRN-3552976
3 Feb 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3552976 The complaint Mr W complains about the advice given by D C Financial Limited (DCF) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a significant fi... (15 pages)View decision -
Decision Reference DRN-3926391
3 Feb 2023 Fairmead Insurance Limited UpheldInsuranceDRN-3926391 The complaint Mr D and Mrs D complain that Fairmead Insurance Limited improperly handled their contents insurance claim and damaged their property. As the main policyholder and for ease, I’ll mainly refer to Mr D in my decision. And any reference to Fairmead includes third part... (3 pages)View decision -
Decision Reference DRN-3939347
3 Feb 2023 Tier One Capital Ltd UpheldPensions and AnnuitiesDRN-3939347 The complaint Mr N complains about unsuitable advice from Tier One Capital Ltd to invest in a construction project, which was a private funding circle (PFC) investment. He says when he wanted his money returned he was told this wasn’t possible. What happened Mr N became a Tier ... (7 pages)View decision -
Decision Reference DRN-3886002
3 Feb 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3886002 The complaint Miss S is unhappy with the service received from Inter Partner Assistance SA (‘IPA’) when making a claim on her travel insurance policy – including delays in deciding the claim. What happened Miss S has the benefit of an annual, multi-trip ‘platinum’ travel insura... (3 pages)View decision -
Decision Reference DRN-3943907
3 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3943907 The complaint Miss B complains about U K Insurance Limited’s (“UKIL”) handling of her car insurance claim. UKIL are the insurers of Miss B’s policy. Part of this complaint concerns the actions of an agent. As UKIL have accepted they are accountable for the actions of the agent,... (3 pages)View decision -
Decision Reference DRN-3705084
2 Feb 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3705084 The complaint Miss Y complains that Monzo Bank Ltd (Monzo) won’t refund transactions on her account which she didn’t make. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise the key point... (3 pages)View decision -
Decision Reference DRN-3588081
2 Feb 2023 Cofunds Limited UpheldInvestmentsDRN-3588081 The complaint Mr F complains that Cofunds Limited failed to fully acknowledge its responsibility for financial loss due to delays during the process of arranging an ISA transfer from a third party. He is unhappy that compensation Cofunds has paid him is insufficient redress ove... (4 pages)View decision
