We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3943411
2 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3943411 The complaint Miss R complains HSBC UK Bank Plc unfairly declined a connected lender liability claim she made for breach of contract and misrepresentation in respect of building works paid for in part with her HSBC credit card. What happened I issued a provisional decision on M... (3 pages)View decision -
Decision Reference DRN-3936026
2 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3936026 The complaint Ms T complains about the level of service provided by U K Insurance Limited (UKI) when she made a claim on her roadside assistance motor insurance policy. She wants compensation and reimbursement for her expenses. What happened Ms T’s car broke down and she calle... (4 pages)View decision -
Decision Reference DRN-3942605
2 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3942605 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision -
Decision Reference DRN-3933360
2 Feb 2023 British Gas Insurance Limited UpheldInsuranceDRN-3933360 The complaint Mr H complains that British Gas Insurance Limited hasn’t handled a claim he made under his home emergency policy fairly. What happened At the events of this complaint are well known to both parties, I’ve summarised events. Mr H has a home emergency policy which i... (2 pages)View decision -
Decision Reference DRN-3793406
2 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3793406 The complaint In November 2017, Mr P invested £40,000 into a 5 Year Compounding High-Yield Bond with Basset & Gold Plc (“B&G plc”). He says that he was mis-sold the investment by Basset Gold Limited (“BG Ltd”), an appointed representative of Gallium Fund Solutions Limit... (5 pages)View decision -
Decision Reference DRN-3929484
2 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3929484 The complaint Mrs C complains that NewDay Ltd trading as Aqua (“NewDay”) was irresponsible when it opened a credit card facility for her. What happened NewDay opened a credit card account for Mrs C in January 2020 in with a credit limit of £900. This type of credit was an open-... (3 pages)View decision -
Decision Reference DRN-3525347
2 Feb 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3525347 The complaint Mr W has complained that The Co-operative Bank Plc (“Co-op”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr W bought a biomass boiler for his home in 2015 from a supplier. The purchase was part- funded by his credi... (3 pages)View decision -
Decision Reference DRN-3816492
2 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3816492 The complaint Mr D complains that he was mis-sold a bond by Gallium Fund Solutions Limited in 2017. He says the bond was unsuitable for him based on the level of risk associated with it. Mr D is being represented in this complaint by his nephew. However, for ease of reference, ... (5 pages)View decision -
Decision Reference DRN-3845262
2 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3845262 The complaint Mr D complains that he was mis-sold a bond by Gallium Fund Solutions Limited in 2017. He says the bond was unsuitable for him based on the level of risk associated with it. Mr D is being represented in this complaint by his nephew. However, for ease of reference, ... (5 pages)View decision -
Decision Reference DRN-3452754
2 Feb 2023 Vanguard Asset Management, Ltd UpheldInvestmentsDRN-3452754 The complaint Mr D has complained about the service received from Vanguard Asset Management, Ltd (Vanguard). His complaint is about the way Vanguard handled a request to transfer his ISA from a third-party provider (Party A). Mr D is unhappy with the time it took to process the... (3 pages)View decision
