We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-3902266
2 Feb 2023 Society of Lloyd's UpheldInsuranceDRN-3902266 The complaint M Limited (through its director Mr Q) complains that Society of Lloyd’s mishandled a claim on a minibus insurance policy. Where I refer to Lloyd’s, I refer to the relevant syndicate at Lloyd’s and I include call-handlers and others insofar as I hold Lloyd’s respon... (3 pages)View decision -
Decision Reference DRN-3941288
2 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3941288 The complaint Mr M complains that an unregulated business called Commercial Land and Property Brokers (“CL&P”) introduced him to Options UK Personal Pensions LLP, (“Options”, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice ... (42 pages)View decision -
Decision Reference DRN-3942407
2 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3942407 The complaint Mr C complains about the difficulty he experienced in accessing his savings account with Nationwide Building Society and the level of customer service he received. What happened In May 2022, Mr C tried to log on to his savings account using online banking. A messa... (5 pages)View decision -
Decision Reference DRN-3712925
2 Feb 2023 The Royal London Mutual Insurance Society Limited UpheldInsuranceDRN-3712925 The complaint Miss G has complained that The Royal London Mutual Insurance Society Limited mis-sold a policy to her, has not yet made a decision on her income protection claim or waived her premium. What happened The details of this complaint are well known to both parties, I w... (2 pages)View decision -
Decision Reference DRN-3746805
2 Feb 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3746805 The complaint Ms R is unhappy PrePay Technologies Limited trading as Prepay Solutions won’t refund money she lost as a result of a scam. What happened Monese is an agent of PrePay Technologies. As Ms R’s customer relationship is with Monese, I’ve referred to Monese, rather than... (3 pages)View decision -
Decision Reference DRN-3614453
2 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3614453 The complaint Mr A says Nationwide Building Society treated him unfairly when he tried to make transfers from his accounts and close them down. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points of the com... (4 pages)View decision -
Decision Reference DRN-3830266
2 Feb 2023 Bank of Scotland Plc UpheldMortgagesDRN-3830266 The complaint Miss K complains Bank of Scotland plc (“Bank of Scotland”) insisted she spoke to it on the phone to arrange a repayment plan for her arrears, despite advising it she is hearing impaired. Miss K is also unhappy Bank of Scotland sent a field agent to her home during... (6 pages)View decision -
Decision Reference DRN-3936486
2 Feb 2023 Debt Managers (Services) Limited UpheldConsumer CreditDRN-3936486 The complaint Miss M is unhappy Debt Managers (Services) Limited (DMSL) have applied a late payment marker about an account to her credit file. What happened Miss M held a catalogue shopping account with another business taken out in December 2018. This account was then sold to... (4 pages)View decision -
Decision Reference DRN-3927686
2 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3927686 The complaint Mr S complains that Revolut Ltd won’t refund cash machine withdrawals he says he did not make or agree to. What happened Mr S wanted to withdraw cash from his account. He explains that the money was to pay his rent and that this was something he did regularly. Aro... (6 pages)View decision -
Decision Reference DRN-3924454
2 Feb 2023 esure Insurance Limited UpheldInsuranceDRN-3924454 The complaint Mr S complains about the settlement that esure Insurance Services paid him under his motor insurance policy for the loss of his car. What happened Mr S’s car was hit by another car whilst it was parked and unattended. esure said the car was a total loss. And it of... (3 pages)View decision
