We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4220822
19 Jul 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4220822 The complaint Mr M complains about the delays by Santander UK Plc in opening a savings account. What happened In October 2022 Mr M applied to Santander to open an e-Saver account. Santander said this should take about three days but later said that, due to high demand, it could... (2 pages)View decision -
Decision Reference DRN-4253313
19 Jul 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4253313 The complaint Mr M complains Mulsanne Insurance Company Limited (Mulsanne) unfairly dealt with a claim on his motor insurance policy. Mulsanne are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As Mulsanne have... (3 pages)View decision -
Decision Reference DRN-4151839
18 Jul 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4151839 The complaint A has complained about the way National Westminster Bank Plc managed the process to update their business profile that ultimately led to their business account being closed. The complaint has been made by Mr G on behalf of A, so I will mostly be referring to Mr G ... (4 pages)View decision -
Decision Reference DRN-4088553
18 Jul 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4088553 The complaint Mr P complains about HSBC UK Bank Plc. He says that HSBC didn’t do enough to protect him when he became the victim of a scam and would like HSBC to refund him the money he has lost as a result of the scam. What happened Mr P was searching online for an investment ... (6 pages)View decision -
Decision Reference DRN-4219522
18 Jul 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4219522 The complaint Mr B is unhappy that NewDay Ltd, trading as Amazon Platinum Mastercard, enabled an unauthorised third-party to gain access to his account and with several aspects of the service he received from NewDay surrounding this matter. What happened On 28 January 2022, Mr ... (3 pages)View decision -
Decision Reference DRN-4032861
18 Jul 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4032861 The complaint Mr P and Mr G complain that Advantage Insurance Company Limited mishandled a claim on a motor insurance policy. What happened Mr P or his mother had a small hatchback car, first registered in about 2018. For the year from mid-August 2021, Mr P had the car insured ... (4 pages)View decision -
Decision Reference DRN-4253186
18 Jul 2023 Tesla Financial Services Limited UpheldConsumer CreditDRN-4253186 The complaint Mrs L is unhappy with a car supplied under a conditional sale agreement with Tesla Financial Services Limited trading as Tesla Financial Services (‘Tesla’). What happened In December 2022 Mrs L acquired a new car under a conditional sale agreement with Tesla. The ... (6 pages)View decision -
Decision Reference DRN-4116115
18 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4116115 The complaint Ms N complains about how U K Insurance Limited trading as NIG (UKI) handled and settled her claim on her home insurance policy. What happened Ms N is the leaseholder of a property that benefits from a home insurance policy that’s underwritten by UKI. In February 2... (4 pages)View decision -
Decision Reference DRN-4211788
18 Jul 2023 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4211788 The complaint Mr C is unhappy that a car supplied to him under a hire purchase agreement with Toyota Financial Services (UK) Plc trading as Redline Finance was of an unsatisfactory quality. What happened In June 2022, Mr C was supplied with a used car through a hire purchase ag... (3 pages)View decision -
Decision Reference DRN-4252981
18 Jul 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4252981 The complaint Mrs M is unhappy with what happened when she returned a car financed by a conditional sale agreement with Santander Consumer (UK) Plc trading as Santander Consumer Finance. Mrs M says she thought she paid a larger deposit than was returned to her. What happened In... (4 pages)View decision
