We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4252578
18 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4252578 The complaint Mr S complains that the amount Admiral Insurance (Gibraltar) Limited (“Admiral”) has offered to settle his motor insurance claim is too low. Reference to Admiral include its agents. What happened Mr S has comprehensive car insurance with Admiral. The poli... (3 pages)View decision -
Decision Reference DRN-4230909
18 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4230909 The complaint Mrs B has complained about Admiral Insurance (Gibraltar) Limited. She isn’t happy about the way it dealt with a claim under her home insurance policy. What happened Mrs B made a claim under her home insurance policy after she lost a diamond from her ring. But when... (2 pages)View decision -
Decision Reference DRN-4209152
18 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4209152 The complaint Mr and Mrs B complain that QIC Europe Ltd unfairly declined a claim they made under their home insurance policy. Mr and Mrs B are joint policy holders. As most of the communication relating to the complaint has been from Mr B, I’ll refer mainly to him in my decisi... (4 pages)View decision -
Decision Reference DRN-4190108
18 Jul 2023 Stagemount Limited UpheldConsumer CreditDRN-4190108 The complaint Ms D, through her representative, complains that Stagemount Limited, trading as Quidmarket, lent to her irresponsibly. What happened Ms D was approved for two loans by Quidmarket and repaid them in line with the agreements. The loan table is a summary of her borro... (4 pages)View decision -
Decision Reference DRN-4216964
18 Jul 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4216964 The complaint Mr B complains about Tesco Underwriting Limited’s decision to void his buildings insurance policy. All references to Tesco also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again h... (3 pages)View decision -
Decision Reference DRN-4251452
18 Jul 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4251452 The complaint Miss B is a sole trader. She complains that PrePay Technologies Limited (trading as PPS) won’t refund a transaction she didn’t make. PPS partners with Mettle to provide e-money accounts for its customers. For ease, I’ve generally referred to PPS throughout the dec... (3 pages)View decision -
Decision Reference DRN-3995015
18 Jul 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-3995015 The complaint Mr S complains about the quality of a car he acquired under a hire purchase agreement with Startline Motor Finance Limited (Startline). When I refer to what Mr S has said, and Startline have said, it should also be taken to include things said on their behalf. Wha... (4 pages)View decision -
Decision Reference DRN-4251464
18 Jul 2023 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-4251464 The complaint Mr S complains that Hargreaves Lansdown Asset Management Limited (HL) incorrectly applied a contribution as a business rather than a personal payment to his pension. In addition, he’s also unhappy that he was unable to access his account on their mobile App. He al... (7 pages)View decision -
Decision Reference DRN-4172810
18 Jul 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4172810 The complaint Mr R is unhappy with Royal & Sun Alliance Insurance Limited’s (RSA) settlement of his claim and the length of time it took to receive payment. What happened Mr R claimed on his home insurance policy following an escape of water in his home. He was unhappy with... (2 pages)View decision -
Decision Reference DRN-4179427
18 Jul 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4179427 The complaint Mr F has complained that Aviva Life & Pensions UK Limited (Aviva) did not apply his March 2022 pension premium to his account correctly. What happened On 1 March 2022 Mr F’s £20 direct debit for the pension contribution into his Aviva policy was taken from his... (4 pages)View decision
