We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3982733
22 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3982733 The complaint Mr S complains Barclays Bank UK PLC trading as Barclaycard won’t let him make a payment to clear one of his credit card accounts. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant ele... (8 pages)View decision -
Decision Reference DRN-3980799
22 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3980799 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (46 pages)View decision -
Decision Reference DRN-3964164
22 Feb 2023 IG Markets Limited UpheldInvestmentsDRN-3964164 The complaint Mr M bought shares in a Special Purpose Acquisition Company (SPAC) via IG's platform. When he decided he wanted to redeem his shares in the SPAC, he was told IG didn't offer this option. As a result, he claims he has been caused a financial loss. What ha... (5 pages)View decision -
Decision Reference DRN-3982662
22 Feb 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3982662 The complaint Mr R has complained that Bank of Scotland plc trading as Halifax recorded adverse information on his credit file. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the r... (2 pages)View decision -
Decision Reference DRN-3695997
22 Feb 2023 QBE UK Limited UpheldInsuranceDRN-3695997 The complaint A limited company I’ll call V has complained that QBE UK Limited trading as QBE unfairly turned down its business interruption insurance claim after it incurred increased costs of working during the Covid-19 pandemic. Mr P has brought the complaint on V’s behalf. ... (4 pages)View decision -
Decision Reference DRN-3980504
22 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3980504 The complaint Mr D and Miss J complain about the customer service U K Insurance Limited trading as NatWest Insurance (UKI) provided in connection with a legal expenses insurance (LEI) claim. As Miss J has been leading on this complaint, for ease, I’ve referred to her throughout... (3 pages)View decision -
Decision Reference DRN-3701971
22 Feb 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3701971 The complaint Mr W complains that Monzo Bank Ltd (“Monzo”) won’t reimburse payments sent from his account which he didn’t make or otherwise authorise. What happened The full details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’... (3 pages)View decision -
Decision Reference DRN-3826656
22 Feb 2023 LEBC Group Limited UpheldPensions and AnnuitiesDRN-3826656 The complaint Mr T complains that LEBC Group Limited (LEBC) failed to provide advice to him in good time and didn’t respond to queries despite him paying fees for ongoing services. He would like the fees refunded and compensation for the inconvenience caused. What happened Mr T... (3 pages)View decision -
Decision Reference DRN-3978424
22 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3978424 The complaint Mr T is unhappy Nationwide Building Society placed a block on his account and requested he provide further identification before he can use his account again. What happened Mr T holds a FlexBasic current account with Nationwide. On or around 8 June 2022, Mr T rece... (4 pages)View decision -
Decision Reference DRN-3856261
22 Feb 2023 Vitality Health Limited UpheldInsuranceDRN-3856261 The complaint Mr and Mrs S complain that Vitality Health Limited’s private health insurance policy wasn’t fit for their purpose and about its service. My reference to Vitality includes its agents. What happened Mr and Mrs S took out private health insurance insured by Vitality ... (5 pages)View decision
