We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3777825
12 Dec 2022 Studio Retail Limited UpheldConsumer CreditDRN-3777825 The complaint Mrs M has complained that Studio Retail Limited, trading as Studio, irresponsibly lent to her. What happened Mrs M opened a shopping account with Studio Retail in November 2019. Her account limit was initially low - £300. Over the course of the next 11 months Mrs ... (3 pages)View decision -
Decision Reference DRN-3650372
12 Dec 2022 CASLP Ltd UpheldInvestmentsDRN-3650372 The complaint Mrs M complains that she was mis-sold a savings policy in 1990 and a reviewable personal protection (whole of life) policy in 1991 by CASLP Limited. She is represented by a claims management company (‘CMC’) in bringing her complaint. What happened Mrs M stopped pa... (3 pages)View decision -
Decision Reference DRN-3843557
12 Dec 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3843557 The complaint Mr R complains that a car he obtained through a hire purchase agreement with Volkswagen Financial Services (UK) Limited (“VWFS”) is of unsatisfactory quality. He wants VWFS to accept his rejection of the car and provide him with a full refund. The complaint is bro... (4 pages)View decision -
Decision Reference DRN-3709209
12 Dec 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3709209 The complaint Mr and Mrs B are unhappy that Fairmead Insurance Limited, trading as Legal and General, declined a claim they made under their home insurance policy. Ms B has represented Mr and Mrs B throughout. What happened The circumstances of this complaint aren’t in dispute,... (3 pages)View decision -
Decision Reference DRN-3853776
12 Dec 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3853776 The complaint Mr O has complained about how Inter Partner Assistance SA (IPA) dealt with a claim under his home emergency policy. What happened Mr O contacted IPA to send an engineer when he found a leak in his bathroom. The next day an engineer visited. He told Mr O what he th... (4 pages)View decision -
Decision Reference DRN-3848347
12 Dec 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3848347 The complaint Mr R is unhappy with the offer Fairmead Insurance Limited has made to settle a claim under his home insurance policy. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: Mr R said the only toilet at his home bec... (3 pages)View decision -
Decision Reference DRN-3849488
12 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3849488 The complaint Mr B says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened Mr B took out a 24-month instalment loan for £2,000 on 21 February 2018. The monthly repayment was £246.12 and the total repayable was £5,906.88 Mr B says... (3 pages)View decision -
Decision Reference DRN-3830386
12 Dec 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3830386 The complaint Mr G complains that Tesco Personal Finance PLC trading as Tesco Bank irresponsibly provided two credit card accounts which he couldn’t afford the repayments on. What happened Mr G was provided with the following credit cards by Tesco : Card 1 issued 23/09/2016 cre... (3 pages)View decision -
Decision Reference DRN-3847516
12 Dec 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3847516 The complaint Mr K has complained that Union Reiseversicherung AG (‘URV’) hasn’t fully settled a claim under his policy. What happened Mr K bought a travel insurance policy to cover his trip to the USA from 12 July 2019 to 11 November 2019. Whilst abroad, Mr K needed to have tr... (5 pages)View decision -
Decision Reference DRN-3829378
12 Dec 2022 Nationwide Building Society UpheldConsumer CreditDRN-3829378 The complaint Mr P complains that Nationwide Building Society lent irresponsibly when providing him with three loans. This complaint doesn’t include other lending decisions made by Nationwide, at least one of which I gather Mr P’s complained about to us separately. What happene... (5 pages)View decision
