We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3967309
21 Feb 2023 Warde Graham Consulting Ltd UpheldPensions and AnnuitiesDRN-3967309 The complaint In summary, Mrs S complains about the advice provided to her by Warde Graham Consulting Limited (WG). She believes the advice to take her late husband’s pension as a lump sum was unsuitable. She thinks the advice has resulted in her losing the favourable tax stat... (10 pages)View decision -
Decision Reference DRN-3799206
21 Feb 2023 Specialist Motor Finance Limited UpheldConsumer CreditDRN-3799206 The complaint Miss T complains about the quality of a used car that was supplied through a hire purchase agreement with Specialist Motor Finance Limited (SMF). What happened The circumstances surrounding this complaint and my initial findings were set out in my provisional deci... (5 pages)View decision -
Decision Reference DRN-3901297
21 Feb 2023 ERGO Versicherung Aktiengesellschaft UpheldInsuranceDRN-3901297 The complaint Mr and Mrs H complain about the way ERGO Versicherung Aktiengesellschaft (ERGO) handled their claim for of the flood damage to their property and river wall made on their holiday home insurance policy. What happened The background of this complaint is well known t... (2 pages)View decision -
Decision Reference DRN-3925942
21 Feb 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3925942 The complaint Miss B complains that Creation Consumer Finance Ltd (“Creation”) declined her claim for a refund of a defective sofa under section 75 of the Consumer Credit Act 1974. What happened In January 2018 Miss B bought a sofa for £2,141, and paid for it with a three year ... (3 pages)View decision -
Decision Reference DRN-3979138
21 Feb 2023 AWP P&C SA UpheldInsuranceDRN-3979138 The complaint Ms C and Mr D have complained that AWP P&C SA have refused to pay anything in settlement of their claim under their travel insurance policy. What happened The details of this complaint are well known to the parties, so I won’t repeat them again here. The facts... (2 pages)View decision -
Decision Reference DRN-3974936
21 Feb 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3974936 The complaint Mr M says Inter Partner Assistance SA provided poor service when he made a claim on his motor breakdown policy and that its agent damaged his car. What happened Mr M called IPA for assistance on 30 May 2022 when his car lost power. He had to wait 4.5 hours at the ... (4 pages)View decision -
Decision Reference DRN-3979363
21 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3979363 The complaint Ms T is unhappy with several aspects of the service she received from Barclays Bank UK PLC, trading as Barclaycard, including in regard to Barclays automated telephone service. What happened Ms T was confused by the information she received about her credit accoun... (4 pages)View decision -
Decision Reference DRN-3962344
21 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3962344 The complaint Mr S has complained that Barclays Bank UK Plc, trading as Barclaycard, irresponsibly lent to him. What happened Mr S opened a credit card account with Barclaycard in July 2012. It’s not clear what his initial credit limit was – possibly £10,000 - but it was raised... (4 pages)View decision -
Decision Reference DRN-3822829
21 Feb 2023 Rathbones Investment Management Limited UpheldInvestmentsDRN-3822829 The complaint The estate of the late Miss M complains that Rathbones Investment Management Limited (“Rathbones”) charged Miss M portfolio management fees for a shareholding that wasn’t held in its custody, that couldn’t be sold, and for which it didn’t provide any investment ma... (4 pages)View decision -
Decision Reference DRN-3841127
21 Feb 2023 Quilter Financial Limited UpheldInvestmentsDRN-3841127 The complaint The estate of the late Mrs K complains about the acts of Mr K. It says the person with power of attorney for Mrs K believed Mrs K was investing money through Mr K (on Mr K’s advice) but it’s now clear Mr K kept most of the money himself. It says Quilter Financial ... (15 pages)View decision
