We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3853528
12 Dec 2022 National Savings and Investments UpheldPensions and AnnuitiesDRN-3853528 The complaint Mr J says National Savings and Investments (NS&I) was responsible for a delay in following his instructions about his maturing Guaranteed Income Bond (GIB). He says this caused him a loss of investment return. What happened The chronology of events is broadly ... (4 pages)View decision -
Decision Reference DRN-3728630
12 Dec 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3728630 The complaint Mr W says Wealthmasters gave him unsuitable advice in 2015 to invest in two high risk investments through his Self-invested Personal Pension (SIPP), namely Dolphin Trust (Dolphin) and Greyfriars Portfolio Six (P6). He also complains about a recommendation in 2017 ... (10 pages)View decision -
Decision Reference DRN-3849576
12 Dec 2022 Helvetia Global Solutions Ltd UpheldInsuranceDRN-3849576 The complaint Mrs L has complained about how Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG (Helvetia) dealt with a claim under a home emergency policy. Mrs L is represented by Mr W on this complaint but, for ease, I will only refer to Mrs L. What happene... (2 pages)View decision -
Decision Reference DRN-3841884
12 Dec 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3841884 The complaint Mr d complains that Aviva Life & Pensions UK Limited wouldn’t allow him to transfer his pension plan, and that it invested it in a with profits fund without his authority. What happened Mr d had a Section 32 personal pension plan with Aviva that included a gua... (3 pages)View decision -
Decision Reference DRN-3821242
12 Dec 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3821242 The complaint Miss B complains that Bank of Scotland plc trading as Halifax put a deceased marker on her account by mistake, and cancelled her direct debits. The marker has been removed, but she said it was upsetting, and reinstating all her direct debits had put her to a lot o... (2 pages)View decision -
Decision Reference DRN-3683847
12 Dec 2022 Match the Cash Limited UpheldConsumer CreditDRN-3683847 The complaint Mr P complains Match the Cash Limited trading as Guarantomyloan.tv (‘Match the Cash’) irresponsibly lent to him. What happened Mr P was approved for a guarantor loan with Match the Cash in June 2019. The capital amount of the loan was £5,000. The term of the loan ... (3 pages)View decision -
Decision Reference DRN-3850744
12 Dec 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3850744 The complaint Miss C complains Hargreaves Lansdown Asset Management Limited (“HLAM”) took too long to give her access to her account and to transfer cash from there to her bank account. What happened Miss C was locked out of her online account. She has said this was despite inp... (3 pages)View decision -
Decision Reference DRN-3802506
12 Dec 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3802506 The complaint Mrs D complains about AA Underwriting Insurance Company Limited (AAIC) and the service she received after she notified them of her involvement in a road traffic accident. What happened Mrs D held an insurance policy that was underwritten by AAIC. Unfortunately, on... (4 pages)View decision -
Decision Reference DRN-3791714
12 Dec 2022 HSBC UK Bank Plc UpheldConsumer CreditDRN-3791714 The complaint Mr N complains that there was a lack of clarity and conflicting information from HSBC UK Bank Plc trading as HSBC and his accounts were unfairly defaulted. What happened Mr N has a loan and credit card with HSBC. And, towards the end of 2019, HSBC supported him wi... (3 pages)View decision -
Decision Reference DRN-3852988
12 Dec 2022 Darlington Building Society UpheldMortgagesDRN-3852988 The complaint Mrs L’s complaint is about the administration of her re-mortgage application to Darlington Building Society, as it took over a year from application to advance. This resulted in her remaining with her existing interest-only mortgage for longer than she needed to, ... (4 pages)View decision
