We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3852989
12 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3852989 The complaint Mrs H’s complaint is about a mortgage current account (MCA) linked to her mortgage with Barclays Bank UK Plc. She has said that she had no knowledge of the existence of the MCA and doesn’t think that Barclays should have allowed her late husband (Mr H) to use the ... (6 pages)View decision -
Decision Reference DRN-3849632
11 Dec 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3849632 The complaint Ms S complains that Aviva Life & Pensions UK Limited (‘Aviva’) held an incorrect postal address for her. This has caused her concern over the security of her personal information; specifically that financial documentation has been sent to the wrong address. Wh... (4 pages)View decision -
Decision Reference DRN-3820130
11 Dec 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3820130 The complaint Mr C complains that a car acquired with finance from {PSA Finance UK Limited wasn’t of satisfactory quality. What happened In July 2019 Mr C was supplied with a car and entered into a hire purchase agreement with PSA. At the point of supply the car was around 3 ye... (3 pages)View decision -
Decision Reference DRN-3729327
9 Dec 2022 AXA France IARD UpheldInsuranceDRN-3729327 The complaint Miss L is unhappy with the amount of compensation AXA France IARD (“AXA”) paid to settle her complaint about a mis-sold payment protection insurance (“PPI”) policy taken out alongside her store card. What happened Miss L took out a PPI policy with a store card in ... (3 pages)View decision -
Decision Reference DRN-3852169
9 Dec 2022 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-3852169 The complaint Mrs R complained, through a claims management company (CMC), that The Royal London Mutual Insurance Society (‘Royal London’) provided unsuitable investment advice in 1999 when it recommended Mrs R to invest into a Platinum Bond Plus. To put things right, Mrs R wan... (6 pages)View decision -
Decision Reference DRN-3842958
9 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3842958 The complaint Mr T complains to ITI Capital Limited about delays and service when transferring his ISA to another platform. What happened Mr T first became a customer of ITI’s in the summer of 2020 when his previous provider went into administration. ITI took on some of the pre... (5 pages)View decision -
Decision Reference DRN-3625597
9 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3625597 The complaint Mr R complaints that Everyday Lending Limited trading as Everyday Loans lent to him irresponsibly. What happened Mr R applied for and received three loans from Everyday. Date Amount Repayment Term Loan 1 October 2015 £3,311 £265.70 24 months Loan 2 February 2017 £... (4 pages)View decision -
Decision Reference DRN-3539134
9 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3539134 The complaint Mr F complains that Revolut Ltd blocked his account then closed it without giving him sufficient notice. He’d like compensation for the impact caused to him. What happened Mr F had an e-money account with Revolut. Mr F also had a trading account with Revolut. Howe... (3 pages)View decision -
Decision Reference DRN-3851934
9 Dec 2022 B K Luker Financial Services Ltd UpheldPensions and AnnuitiesDRN-3851934 The complaint I set out the background to this complaint in my earlier provisional decision, for clarity, I repeat it here. Mr B complains about a switch from his Self-Invested Personal Pension (SIPP) plan to another SIPP. He says he was advised by B K Luker Financial Services ... (11 pages)View decision -
Decision Reference DRN-3143006
9 Dec 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3143006 The complaint Mr Y complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Whilst working abroad, Mr Y was approache... (39 pages)View decision
