We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3979197
21 Feb 2023 The Foremost Currency Group Limited UpheldBanking and PaymentsDRN-3979197 The complaint Mr S complains that The Foremost Currency Group unfairly shared his personal details with third parties. What happened On 2 January 2022 Mr S used FCG’s website to register for an account. This involved Mr S providing personal details, including his personal mobil... (2 pages)View decision -
Decision Reference DRN-3935810
21 Feb 2023 Haven Insurance Company Limited UpheldInsuranceDRN-3935810 The complaint Miss M complains about Haven Insurance Company Limited’s handling of a car insurance claim. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Miss M has been represented in making this complain... (3 pages)View decision -
Decision Reference DRN-3919013
21 Feb 2023 Joseph Oliver - Mediacao de Seguros LDA UpheldPensions and AnnuitiesDRN-3919013 The complaint Mr B complains that Mr F of Joseph Oliver – Mediacao de Seguros LDA (Joseph Oliver), gave him unsuitable advice to transfer his Clerical Medical personal pension to a Westerby Self Invested Personal Pension (SIPP) and invest these pension funds in unregulated inve... (11 pages)View decision -
Decision Reference DRN-3733505
21 Feb 2023 Amalgamated Finance Limited UpheldMortgagesDRN-3733505 The complaint Mr R has complained about a second charge loan he held with Amalgamated Finance Limited. He says he believed he’d repaid the loan in June 2015 and he wasn’t told there was still £350 outstanding. He says he only found out in 2021 when he was selling his property, ... (6 pages)View decision -
Decision Reference DRN-3944343
21 Feb 2023 St James's Place UK plc UpheldInvestmentsDRN-3944343 The complaint Mrs R complains about delays assigning, surrendering, and then receiving proceeds from investments administered by St James's Place UK plc (“SJPUK”). What happened I wrote a provisional decision for this case last month. I also made some provisional decisions... (4 pages)View decision -
Decision Reference DRN-3944836
21 Feb 2023 St James's Place UK plc UpheldInvestmentsDRN-3944836 The complaint Mr R complains about delays assigning, surrendering, and then receiving proceeds from investments administered by St James's Place UK plc (“SJPUK”). What happened I wrote a provisional decision for this case last month. I also made some provisional decisions ... (4 pages)View decision -
Decision Reference DRN-3494959
21 Feb 2023 Trade Facts Ltd UpheldInvestmentsDRN-3494959 The complaint Mr S complains that he was given unsuitable investment advice by Trade Facts Ltd (trading as Galvan at the time) to invest in Contracts for Difference (CFDs). He says that his advice caused him a financial loss. I refer to ‘Galvan’ and, where relevant Trade Facts,... (6 pages)View decision -
Decision Reference DRN-3934485
21 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3934485 The complaint Miss N, through her representative, complains that Everyday Lending Limited lent to her when she could not afford it. What happened Miss N took one loan for £3,100 in May 2019 to be repaid over 36 months at £272.33 each month. The reason for the loan was for debt ... (3 pages)View decision -
Decision Reference DRN-3975138
21 Feb 2023 esure Insurance Limited UpheldInsuranceDRN-3975138 The complaint Mr E complains about how esure Insurance Limited (“esure”) valued his car in a claim under his motor insurance policy. What happened Mr E had a motor insurance policy with esure covering his car. In April 2022, Mr E’s car was damaged when a third party collided wi... (4 pages)View decision -
Decision Reference DRN-3941974
21 Feb 2023 Embark Services Limited UpheldPensions and AnnuitiesDRN-3941974 The complaint Ms M complains about Embark Services Limited’s (Embark’s) administration of her Self- Invested Personal Pension (SIPP). She has raised concerns about Embark’s failure to keep her updated in respect of her SIPP and the lack of annual statements. Ms M has also told ... (5 pages)View decision
