We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3977439
21 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3977439 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, whilst working abroad, Mr M was ... (44 pages)View decision -
Decision Reference DRN-3966521
21 Feb 2023 KMD Associates Ltd UpheldPensions and AnnuitiesDRN-3966521 The complaint Mr H complains about the advice given by KMD Associates Ltd to transfer the benefits from his defined benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. Mr H is... (12 pages)View decision -
Decision Reference DRN-3961657
21 Feb 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3961657 The complaint Mr C has complained about the way Tesco Personal Finance PLC handled his request for money back in relation to flights he’d paid for using his credit card. What happened In October 2019 Mr C paid £5,945.50 for flights for a party of 25 people. The flights were sch... (4 pages)View decision -
Decision Reference DRN-3976000
21 Feb 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3976000 The complaint Mr M complains about the way Tesco Personal Finance PLC trading as Tesco Bank (‘TB’) handled a claim he made in relation to a transaction on his credit card. What happened Mr M paid £10,000 using his TB credit card to a venue (‘the supplier’) for his daughter’s we... (6 pages)View decision -
Decision Reference DRN-3775422
21 Feb 2023 Parker Kelly Financial Services Ltd UpheldPensions and AnnuitiesDRN-3775422 The complaint Mr B complained that he was given unsuitable advice to transfer his defined benefit (DB) pension scheme, to a type of personal pension plan. Parker Kelly Financial Services Limited is responsible for answering this complaint and so to keep things consistent, I’ll ... (9 pages)View decision -
Decision Reference DRN-3969487
21 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3969487 The complaint Mrs S has complained that Lloyds Bank PLC (“Lloyds”) acted irresponsibly by providing her with an overdraft she couldn’t afford. She says Lloyds acted unfairly by continuing to apply charges to her account when she was in financial difficulty. What happened Mrs S ... (3 pages)View decision -
Decision Reference DRN-3921288
21 Feb 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3921288 The complaint Mr P complains Admiral Insurance (Gibraltar) Limited (Admiral) did not offer a fair market value for his car after it was written off and also about the poor service he received during the claims process. There are several parties and representatives of Admiral in... (3 pages)View decision -
Decision Reference DRN-3885313
21 Feb 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-3885313 The complaint Mr T complains J .P. Morgan Europe Limited trading as Chase (Chase) caused severe inconvenience when it mis-advised him as to the reason behind why his online bank account application had been rejected. What happened Mr T says in early April 2022 he applied online... (2 pages)View decision -
Decision Reference DRN-3842226
21 Feb 2023 American Express Services Europe Limited UpheldBanking and PaymentsDRN-3842226 The complaint Mrs R complains that American Express Services Europe Limited (AESEL) told her wrong information several times which resulted in her losing out on a companion voucher. What happened If Mrs R spent £12,000 on her AESEL credit card in a membership year she would be ... (2 pages)View decision -
Decision Reference DRN-3938461
21 Feb 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-3938461 The complaint Mr R complains about the way Skyfire Insurance Company Limited (“Skyfire”) cancelled his car insurance policy and how this has been recorded on the insurance database. What happened Mr R says he met an individual through a mutual friend and asked him to help take ... (3 pages)View decision
