We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4031338
4 Jul 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4031338 The complaint Mr K complains that Liverpool Victoria Insurance Company Limited unfairly declined a claim he made on his motor insurance policy. What happened In March 2022 Mr K reported a claim to LV. He’d been driving with a passenger when he crashed into the car in front of h... (2 pages)View decision -
Decision Reference DRN-4222780
4 Jul 2023 Fluent Money Limited UpheldMortgagesDRN-4222780 The complaint Mr S complains about how mortgage broker Fluent Money Limited dealt with his application to remortgage a Buy To Let (“BTL”) property that he owns. He said that the mortgage Fluent recommended was never suitable, and Fluent caused delays in the application. What ha... (7 pages)View decision -
Decision Reference DRN-4203082
4 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4203082 The complaint Miss B has complained that Barclays Bank UK PLC (“Barclays”) won’t fully refund the monthly Additions Active and Travel Pack fees that she paid. The Additions Active account was sold on 27 April 2009, and the Travel Pack was sold on 18 September 2012 and removed b... (2 pages)View decision -
Decision Reference DRN-4166358
4 Jul 2023 Whiting Group Limited UpheldPensions and AnnuitiesDRN-4166358 The complaint Ms B complained that she was given unsuitable advice to transfer her deferred defined benefit (DB) Occupational Pension Scheme (OPS), to a type of personal pension arrangement recommended to her by a financial adviser. Whiting Group Limited is responsible for answ... (9 pages)View decision -
Decision Reference DRN-4221264
4 Jul 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4221264 The complaint Miss C is unhappy that HSBC UK Bank Plc will not refund the money she lost as the result of an authorised push payment (APP) scam. What happened In summary, on 17 September 2022, Miss C received a call advising that her HSBC account had been compromised. She had e... (5 pages)View decision -
Decision Reference DRN-4199517
4 Jul 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4199517 The complaint Mr A complains about the way Blue Motor Finance Limited (BM) handled the rejection of a car he acquired through a hire purchase agreement, when he complained about its quality. What happened In September 2022 Mr A acquired a used car through a hire purchase agreem... (3 pages)View decision -
Decision Reference DRN-4223047
4 Jul 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4223047 The complaint Mr M complains about the advice given by Lighthouse Advisory Services Limited (‘Lighthouse’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel to a personal pension arrangement. He says the advice was unsuitabl... (10 pages)View decision -
Decision Reference DRN-4198822
4 Jul 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4198822 The complaint Mr P complains that he was unable to access his Nationwide Building Society accounts. What happened Mr P says his Nationwide banking application (app) and account card stopped working in June 2022. He says he had no access to his money and was caused a significant... (2 pages)View decision -
Decision Reference DRN-4119212
4 Jul 2023 Highway Insurance Company Limited UpheldInsuranceDRN-4119212 The complaint Mr M complains about Highway Insurance Company’s (HIC) standard of repairs and a declined claim, under their home insurance policy. What happened Mr M had a leak at his home. He made a claim with HIC, who sent a loss adjuster to assess the damage. The claim was ac... (3 pages)View decision -
Decision Reference DRN-4100082
4 Jul 2023 Accelerant Insurance Europe SA/NV UpheldInsuranceDRN-4100082 The complaint Mr K complains Accelerant Insurance Europe SA/NV (Accelerant) caused delays in repairing his car after he made a claim on his motor insurance policy. Accelerant are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of th... (2 pages)View decision
