We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4159374
4 Jul 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4159374 The complaint Mr G complains that NewDay Ltd trading as Amazon Platinum Credit Card gave him incorrect information which resulted in him missing out on a rebranded credit card and his account being closed. What happened Mr G received correspondence from NewDay that they were re... (2 pages)View decision -
Decision Reference DRN-4135966
4 Jul 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4135966 The complaint Mr S and Mrs S complain about how Liverpool Victoria Insurance Company Limited (LV) handled a claim under their home insurance policy for damage to their property from a fire to the vehicle of a third party. References to LV include their agents who handle claims.... (4 pages)View decision -
Decision Reference DRN-4224363
4 Jul 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4224363 The complaint Mr M is unhappy that The National Farmers’ Union Mutual Insurance Society Limited (NFU) has declined to renew his insurance policy. What happened Mr M had an insurance policy with NFU which covered his agricultural outbuildings. Following a storm causing damage in... (3 pages)View decision -
Decision Reference DRN-4175656
4 Jul 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4175656 Complaint Mr S has complained about personal loans Mitsubishi HC Capital UK Plc (trading as Novuna Personal Finance) provided to him. He says that the loans were unaffordable and so shouldn’t have been provided to him. As the loans were provided to Mr S whilst Mitsubishi HC Cap... (3 pages)View decision -
Decision Reference DRN-4224214
3 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4224214 The complaint Mrs Q complains about the service she received from U K Insurance Limited, trading as Darwin (UKI) after she notified it that her car had been stolen. What happened In October 2022, Mrs Q made a claim under her motor insurance policy with UKI after her car was sto... (4 pages)View decision -
Decision Reference DRN-4053998
3 Jul 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4053998 The complaint Mr G complains that Accredited Insurance (Europe) Ltd declined his claim on his property insurance policy. What happened Mr G had a property insurance policy for a property he owns and rents out. In February 2022 he made a claim after a storm led to the collapse o... (2 pages)View decision -
Decision Reference DRN-4108222
3 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4108222 The complaint Mr M is unhappy that QIC Europe Limited (QIC) declined his claim for roof damage following a storm. Mr M had buildings and contents insurance underwritten by QIC. Any reference to QIC includes the actions of its agents. What happened Mr M claimed under his policy ... (3 pages)View decision -
Decision Reference DRN-4209546
3 Jul 2023 Aviva Insurance Limited UpheldInsuranceDRN-4209546 The complaint Mr C has complained about the standard of repairs carried out when he made a claim under his car insurance policy to Aviva Insurance Limited. Mr C has also complained about the service he has received and the depreciation of the car. What happened In January 2022 ... (4 pages)View decision -
Decision Reference DRN-4211362
3 Jul 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4211362 The complaint Mrs F complains about Advantage Insurance Company Limited (“AIC”) and the way they handled the claim she made on her motor insurance policy, following a road traffic accident. What happened Mrs F held a motor insurance policy, underwritten by AIC. Unfortunately, o... (3 pages)View decision -
Decision Reference DRN-4223088
3 Jul 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4223088 The complaint Mr A complains about the quality of a car he has been financing through an agreement with Blue Motor Finance Ltd, who I’ll call BMF. What happened I issued a couple of provisional decisions on this complaint earlier this year. An extract from the most recent provi... (5 pages)View decision
