We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4052943
3 Jul 2023 Premier Insurance Company Limited UpheldInsuranceDRN-4052943 The complaint Mrs S complains about the service she received when she made a claim on her motor insurance policy with Premier Insurance Company Limited (‘Premier’). Premier are the underwriters (insurers) of this policy. Part of this complaint concerns the actions of Premier’s ... (2 pages)View decision -
Decision Reference DRN-4072565
3 Jul 2023 Admiral Financial Services Limited UpheldConsumer CreditDRN-4072565 The complaint Miss S has complained about Admiral Financial Services Ltd holding her liable for a debt which she says was the result of ID theft. What happened This complaint surrounds an unsecured personal loan of £10,000, taken out in Miss S’s name in mid-2022. Miss S has exp... (3 pages)View decision -
Decision Reference DRN-4105264
3 Jul 2023 Retail Money Market Ltd UpheldConsumer CreditDRN-4105264 The complaint Miss S has complained about Retail Money Market Ltd (trading as RateSetter) holding her liable for a debt which she says was the result of ID theft. What happened This complaint surrounds an unsecured personal loan of £10,000, taken out in Miss S’s name in mid-202... (2 pages)View decision -
Decision Reference DRN-4222465
3 Jul 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4222465 The complaint Mr A complains that the default recorded by Madison CF UK Limited trading as 118118 Money hasn’t been removed completely from his credit report. What happened Mr A’s credit card account with 118118 Money went into default. He initially raised a complaint saying th... (3 pages)View decision -
Decision Reference DRN-4213505
3 Jul 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213505 The complaint Mr H says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of his Self-invested Personal Pension (SIPP). He says this poor service has caused him financial detriment and significant inconvenience and stress. W... (12 pages)View decision -
Decision Reference DRN-4207604
3 Jul 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4207604 The complaint Ms B’s representative has complained, on her behalf, about the advice she received in 1994 and 1999 from Colonial Mutual (now Aviva Life & Pensions UK Limited) to establish and then top up a Free Standing Additional Voluntary Contribution (FSAVC) pension polic... (10 pages)View decision -
Decision Reference DRN-3976701
3 Jul 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3976701 The complaint Mr G and Mrs L complain about what happened when they tried to take out a new mortgage deal with Barclays Bank UK PLC, for their buy to let (“BTL”) property. They said Barclays caused considerable delays, which they wanted compensation for. What happened Whilst th... (3 pages)View decision -
Decision Reference DRN-4211549
3 Jul 2023 esure Insurance Limited UpheldInsuranceDRN-4211549 The complaint Mr P complains about the repairs that esure Insurance Limited made to his car following a claim made on his motor insurance policy. What happened Mr P was involved in a collision with an animal, and he made a claim on his policy. esure took the car for repairs, bu... (3 pages)View decision -
Decision Reference DRN-4213314
3 Jul 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213314 The complaint Mr J says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of his Self-invested Personal Pension (SIPP). He says this poor service has caused him financial detriment and significant inconvenience and stress. W... (12 pages)View decision -
Decision Reference DRN-4216205
3 Jul 2023 H C I Financial Services Limited UpheldPensions and AnnuitiesDRN-4216205 The complaint Ms R says H C I Financial Services Limited (‘HCI’) did not deliver the advisory service for her Standard Life Self-Invested Personal Pension (‘SIPP’) that she was entitled to, and paid for. She seeks compensation for financial loss and distress, and a refund of th... (18 pages)View decision
