We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
-
Decision Reference DRN-3873288
23 Dec 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3873288 The complaint Mrs B complains that Barclays Bank UK PLC have irresponsibly lent to her. What happened Mrs B says she was pre-approved for a Barclays unsecured loan of £37,800 in May 2015. She said that she doesn’t think that Barclays carried out reasonable checks as her monthly... (4 pages)View decision -
Decision Reference DRN-3636438
23 Dec 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3636438 The complaint Ms C complains that Casualty & General Insurance Company (Europe) Ltd unfairly rejected a claim on her pet insurance policy. What happened Ms C’s pet suffered a ruptured ligament to a hind leg a few years ago. She made a claim on her pet insurance policy and t... (3 pages)View decision -
Decision Reference DRN-3853472
23 Dec 2022 ReAssure Limited UpheldInvestmentsDRN-3853472 The complaint Mr A complains about how ReAssure Limited handled a claim under his life and critical illness policy. What happened In September 2021 Mr A broke his arm and made a claim thinking that accidental injury was covered under his policy. ReAssure turned down the claim s... (2 pages)View decision -
Decision Reference DRN-3795605
23 Dec 2022 Experian Limited UpheldConsumer CreditDRN-3795605 The complaint Miss J complains that Experian Limited (Experian) failed to remove a county court judgement (CCJ) from her credit file when it should have. What happened Miss J had a CCJ recorded against her, as a result of an error made by her motor insurance provider when deali... (3 pages)View decision -
Decision Reference DRN-3774272
23 Dec 2022 QIC Europe Ltd UpheldInsuranceDRN-3774272 The complaint Mr H complains that QIC Europe Ltd (QIC) have settled a claim under his motor insurance policy for considerably less than it should have. Any reference to QIC in this decision also includes agents working on their behalf. Mr H is represented on this case but for e... (4 pages)View decision -
Decision Reference DRN-3771411
23 Dec 2022 St Andrew's Insurance plc UpheldInsuranceDRN-3771411 The complaint The executors of the late Mr K complain that St Andrew’s Insurance Plc has unfairly declined their claim for damage caused by an escape of water, under a home insurance policy. What happened Mr K’s home was insured by St Andrew’s. He died in February 2020 and his ... (3 pages)View decision -
Decision Reference DRN-3873563
23 Dec 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3873563 The complaint Mr R has complained about his home insurer Royal & Sun Alliance Insurance Limited (RSA) in relation to a claim he made when a water leak occurred at his home. What happened Mr R had a leak at his home in 2019. RSA began repairs but they did not go as planned, ... (4 pages)View decision -
Decision Reference DRN-3853205
22 Dec 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3853205 The complaint Miss B has complained about how AXA Insurance UK Plc (AXA) dealt with a claim under her home insurance policy. Miss B is represented in this case by Ms C, who I will refer to at various points in this decision. References to AXA include companies and contractors a... (2 pages)View decision -
Decision Reference DRN-3867938
22 Dec 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3867938 The complaint Miss T complains that that BMW Financial Services (GB) Limited (“BMWFS”) rejected her claim that she had been mis-sold a car. What happened In September 2021 Miss T acquired a second hand car at a cost of £28,450. This was funded in part by a hire purchase agreeme... (3 pages)View decision -
Decision Reference DRN-3873217
22 Dec 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3873217 The complaint Mrs D complains about the charges raised by AA Underwriting Insurance Company Limited (AA) and how a claim she made was recorded under her motor insurance policy. What happened In October 2021 a dog cage lifted by strong winds from a neighbour’s property, was blow... (3 pages)View decision
