We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4222185
3 Jul 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4222185 Complaint Miss J has complained about personal loans Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says that the loans were unaffordable and so shouldn’t have been provided to her. Background 118 118 Money initially provided Miss J with a first loan fo... (3 pages)View decision -
Decision Reference DRN-4024441
3 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4024441 The complaint Mr H complains that Everyday Lending Limited trading as Everyday Loans lent to him irresponsibly. What happened Mr H applied for and received a loan of £3,000. It was to be repaid in 24 monthly instalments of £204.24. He says the loan was unaffordable for him and ... (3 pages)View decision -
Decision Reference DRN-4213184
3 Jul 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213184 The complaint Mr B says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of his Self-invested Personal Pension (SIPP). He says this poor service has caused him financial detriment and significant inconvenience and stress. W... (12 pages)View decision -
Decision Reference DRN-4222161
3 Jul 2023 Succession Financial Management Limited UpheldPensions and AnnuitiesDRN-4222161 The complaint Mr W complains, via a professional representative, about the advice he received from Westpoint Financial Consultants Limited in relation to the transfer of benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the tran... (9 pages)View decision -
Decision Reference DRN-4222340
3 Jul 2023 EUI Limited UpheldInsuranceDRN-4222340 The complaint Mrs H and Mr H complain about how EUi Limited trading as Admiral (Admiral) declined a claim under their home insurance policy for damage to a wall at their property in bad weather. Admiral use agents to administer the policy and to assess claims. Reference to Admi... (4 pages)View decision -
Decision Reference DRN-4188519
3 Jul 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4188519 The complaint Mr W complains that Creation Financial Services Limited closed his account, didn’t credit his points, a free night stay voucher or refund the annual fee. He’d like his benefits credited and compensation for the impact. What happened Mr W had a rewards club premium... (3 pages)View decision -
Decision Reference DRN-4060906
3 Jul 2023 Nationwide Building Society UpheldMortgagesDRN-4060906 The complaint This complaint is about a mortgage application Mr T made to Nationwide Building Society to buy a leasehold property. Mr T’s solicitors exchanged contracts on his purchase after Nationwide had told them they could proceed as normal. The following day, Nationwide re... (3 pages)View decision -
Decision Reference DRN-4032130
3 Jul 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4032130 The complaint Mr J complains that The Co-operative Bank Plc (Co-op) changed his address without his authority. What happened Mr J says that a credit card statement and an annual credit card statement was sent to his daughter’s address, which was not a secure address. Mr J made ... (2 pages)View decision -
Decision Reference DRN-4196703
3 Jul 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4196703 Complaint Mr C has complained about a personal loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background 118 118 Money provided Mr C with a loan for £2,500.00 in June 2021. ... (3 pages)View decision -
Decision Reference DRN-4030023
3 Jul 2023 Shelby Finance Ltd UpheldConsumer CreditDRN-4030023 The complaint Mr H complains that Shelby Finance Ltd trading as Dot Dot Loans (Shelby) gave him a loan he couldn’t afford to repay. What happened Mr H took one loan from Shelby for £350 on 12 October 2021. Mr H was due to make six monthly repayments of £114.24. Mr H has had pro... (6 pages)View decision
