We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
-
Decision Reference DRN-3906584
4 Jul 2023 Vacation Finance Limited UpheldConsumer CreditDRN-3906584 The complaint Mr and Mrs H complain that Vacation Finance Limited, trading as VFL Finance Solutions, won’t refund to them the money that they paid for some holiday products. They’re being represented in their complaint by a claims management company. What happened Mr and Mrs H ... (5 pages)View decision -
Decision Reference DRN-4225310
4 Jul 2023 The Mortgage Works (UK) Plc UpheldMortgagesDRN-4225310 I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint. The complaint This complaint’s about a further advance that Miss O applied for on the buy-to-let (BTL) mortgage she holds with The Mortgage Work... (5 pages)View decision -
Decision Reference DRN-4226436
4 Jul 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4226436 The complaint Miss G is unhappy Domestic & General Insurance Plc (D&G) disposed of her TV after declining a claim she made under her appliance insurance policy. What happened In October 2022 Miss G called to register her tumble dryer warranty with D&G. During the ca... (3 pages)View decision -
Decision Reference DRN-4226343
4 Jul 2023 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-4226343 The complaint Miss B complains that Lantern Debt Recovery Services Ltd trading as Lantern (Lantern) are pursuing her for debts brought about by irresponsible lending. What happened Miss B had multiple short-term loans from three businesses that for the purpose of this decision ... (3 pages)View decision -
Decision Reference DRN-4143211
4 Jul 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4143211 The complaint Miss W complains that Madison CF UK Limited, trading as 118 118 Money (Madison), lent to her irresponsibly. What happened Miss W was approved for one loan for £4,000 on 23 February 2022 for which she had to repay interest of £2,361.56 making the total to pay £6,36... (5 pages)View decision -
Decision Reference DRN-4128765
4 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4128765 The complaint Mr and Mrs F complain U K Insurance Limited (trading as Churchill) unfairly declined their home insurance claim. What happened In July 2020 Mr and Mrs F took out a UKI home insurance policy. It started that day. Nearly two years later, in March 2022, they made a c... (5 pages)View decision -
Decision Reference DRN-4113677
4 Jul 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4113677 The complaint Miss W complained because Metro Bank PLC refused to refund her for transactions which she said her then-boyfriend had made. What happened On the night of 7/8 September 2022, Miss W was at home with her boyfriend, who she’d been with for two years. She... (5 pages)View decision -
Decision Reference DRN-4226155
4 Jul 2023 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4226155 The complaint Mrs S is unhappy with My Community Bank (‘MCB’), who is a trading name of Brent Shrine Credit Union Limited. Although Brent Shrine Credit Union Limited is responsible for the actions of My Community Bank, for ease, I have referred to MCB throughout this decision. ... (5 pages)View decision -
Decision Reference DRN-4162489
4 Jul 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4162489 The complaint Mr G complains that Domestic & General Insurance Plc (“D&G”) hasn’t carried out repairs to his cooker after he made a claim under his appliance insurance policy. D&G is the underwriter of this policy i.e. the insurer. Part of this complaint concerns th... (3 pages)View decision -
Decision Reference DRN-4061791
4 Jul 2023 Lex Autolease Ltd UpheldConsumer CreditDRN-4061791 The complaint Ms C complains that Lex Autolease Ltd didn’t provide the service it should have done after her hire agreement came to the end of its initial term. What happened Ms C entered into a three-year hire agreement with Lex Autolease. The finance agreement was due to end ... (3 pages)View decision
