We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4226343
4 Jul 2023 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-4226343 The complaint Miss B complains that Lantern Debt Recovery Services Ltd trading as Lantern (Lantern) are pursuing her for debts brought about by irresponsible lending. What happened Miss B had multiple short-term loans from three businesses that for the purpose of this decision ... (3 pages)View decision -
Decision Reference DRN-4143211
4 Jul 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4143211 The complaint Miss W complains that Madison CF UK Limited, trading as 118 118 Money (Madison), lent to her irresponsibly. What happened Miss W was approved for one loan for £4,000 on 23 February 2022 for which she had to repay interest of £2,361.56 making the total to pay £6,36... (5 pages)View decision -
Decision Reference DRN-4128765
4 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4128765 The complaint Mr and Mrs F complain U K Insurance Limited (trading as Churchill) unfairly declined their home insurance claim. What happened In July 2020 Mr and Mrs F took out a UKI home insurance policy. It started that day. Nearly two years later, in March 2022, they made a c... (5 pages)View decision -
Decision Reference DRN-4113677
4 Jul 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4113677 The complaint Miss W complained because Metro Bank PLC refused to refund her for transactions which she said her then-boyfriend had made. What happened On the night of 7/8 September 2022, Miss W was at home with her boyfriend, who she’d been with for two years. She... (5 pages)View decision -
Decision Reference DRN-4226155
4 Jul 2023 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4226155 The complaint Mrs S is unhappy with My Community Bank (‘MCB’), who is a trading name of Brent Shrine Credit Union Limited. Although Brent Shrine Credit Union Limited is responsible for the actions of My Community Bank, for ease, I have referred to MCB throughout this decision. ... (5 pages)View decision -
Decision Reference DRN-4162489
4 Jul 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4162489 The complaint Mr G complains that Domestic & General Insurance Plc (“D&G”) hasn’t carried out repairs to his cooker after he made a claim under his appliance insurance policy. D&G is the underwriter of this policy i.e. the insurer. Part of this complaint concerns th... (3 pages)View decision -
Decision Reference DRN-4061791
4 Jul 2023 Lex Autolease Ltd UpheldConsumer CreditDRN-4061791 The complaint Ms C complains that Lex Autolease Ltd didn’t provide the service it should have done after her hire agreement came to the end of its initial term. What happened Ms C entered into a three-year hire agreement with Lex Autolease. The finance agreement was due to end ... (3 pages)View decision -
Decision Reference DRN-4203016
4 Jul 2023 AutoProtect (MBI) Ltd UpheldInsuranceDRN-4203016 The complaint Mrs W complains AutoProtect (MBI) Ltd mis-sold her a mechanical breakdown insurance policy. What happened In 2021, Mrs W bought a 12-month mechanical breakdown insurance policy through AutoProtect. When she bought the policy, her car had covered over 78,000 miles ... (2 pages)View decision -
Decision Reference DRN-4222621
4 Jul 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4222621 The complaint Mrs E complains that Creation Consumer Finance Ltd (“Creation”) has treated her unfairly in relation to a purchase she made using finance provided by it. What happened Mrs E purchased brand-new goods online from a third party retailer I will refer to as “C”. Mrs E... (4 pages)View decision -
Decision Reference DRN-4169591
4 Jul 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4169591 The complaint Mrs J complains about the actions of Royal & Sun Alliance Insurance Limited (RSA) whilst dealing with a claim she made under her home insurance policy. Mrs J has made several complaints to RSA which relate to this claim. Some of these issues were dealt with by... (3 pages)View decision
