We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4144712
29 Jun 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4144712 The complaint Miss K complains about how Accredited Insurance (Europe) Ltd (“Accredited”) dealt with a claim she made on her home insurance policy. Any reference to Accredited includes its agents. What happened Miss K has a home insurance policy with Accredited that... (3 pages)View decision -
Decision Reference DRN-4212906
29 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4212906 The complaint Miss R complains about U K Insurance Limited (UKI) handling of her claim under her breakdown cover. Any reference to UKI in this final decision includes its respective agents unless specified otherwise. What happened The background of this complaint is known in de... (3 pages)View decision -
Decision Reference DRN-3800903
29 Jun 2023 Cathedral Independent Financial Planning Ltd UpheldInvestmentsDRN-3800903 The complaint Mrs V complains that Cathedral Independent Financial Planning Ltd (Cathedral) gave unsuitable advice to invest into an Enterprise Investment Scheme (EIS). What happened In August 2015 Mrs V received advice from Cathedral to invest £442,980 into an EIS. M... (7 pages)View decision -
Decision Reference DRN-4218725
29 Jun 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4218725 The complaint Mr S is unhappy Metro Bank PLC (“Metro”) hasn’t reimbursed him after he unwittingly transferred money to a fraudster as part of an investment scam. What happened I issued a provisional decision in June 2023 to explain why I thought Mr S’s complaint should be parti... (5 pages)View decision -
Decision Reference DRN-3682494
29 Jun 2023 Lighthouse Financial Advice Limited UpheldPensions and AnnuitiesDRN-3682494 The complaint Mr P complains that he was given unsuitable advice by Lighthouse Financial Advice Limited, an appointed representative of Lighthouse Advisory Services Limited (‘Lighthouse’) to transfer deferred benefits from his defined benefit (DB) pension with British Steel (BS... (10 pages)View decision -
Decision Reference DRN-4202897
29 Jun 2023 Computershare Investor Services Plc UpheldInvestmentsDRN-4202897 The complaint Mrs G has complained that she was given incorrect information by Computershare Investor Services Plc, which led her to believe that she could exercise a share option and then sell the shares simultaneously. What happened Mrs G has explained that she had six option... (2 pages)View decision -
Decision Reference DRN-3908956
29 Jun 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3908956 The complaint Ms T complains that a used car supplied by Blue Motor Finance Ltd (BMF) under a finance agreement was of unsatisfactory quality. What happened Ms T acquired the car in September 2021 under a hire purchase agreement (HPA) she took out with BMF. About a year later,... (4 pages)View decision -
Decision Reference DRN-4219056
29 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4219056 The complaint Mr G says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised ... (6 pages)View decision -
Decision Reference DRN-4213280
29 Jun 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213280 The complaint Mr C says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of his Self-invested Personal Pension (SIPP). He says this poor service has caused him financial detriment and significant inconvenience and stress. W... (12 pages)View decision -
Decision Reference DRN-4057131
29 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4057131 The complaint Mrs H complains Royal & Sun Alliance Insurance Limited handled her subsidence claim poorly. Mrs H’s been represented for this complaint. For ease I’ve referred to the actions of the representative as being her own. Similarly I’ve referred, in places, to RSA’s ... (2 pages)View decision
