We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4131703
29 Jun 2023 Zurich Assurance Ltd UpheldInsuranceDRN-4131703 The complaint Ms R complains about Zurich Assurance Ltd’s decision to turn down her income protection claim. What happened Ms R is covered under her employer’s group income protection policy. This will pay benefit, after a deferred period of 26 weeks, in the event she cannot wo... (3 pages)View decision -
Decision Reference DRN-4217013
29 Jun 2023 Cofunds Limited UpheldBanking and PaymentsDRN-4217013 The complaint Mrs W complains that Cofunds Limited, trading as Aegon, shared her account information with her partner without her authorisation. What happened Mrs W holds a number of accounts with Aegon. These consist of both accounts in her sole name, and in joint names with h... (3 pages)View decision -
Decision Reference DRN-4132735
29 Jun 2023 Target Servicing Limited UpheldMortgagesDRN-4132735 The complaint Mr S complains that Target Servicing Limited have prevented him from getting a new fixed rate on his first charge mortgage. Mr S said he wanted to come out of is existing mortgage deal to secure a lower interest rate and provide protection for future interest rate... (4 pages)View decision -
Decision Reference DRN-4073313
29 Jun 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4073313 The complaint Miss R complains about the settlement that Haven Insurance Company Limited offered her for the total loss of her car following a claim made on her motor insurance policy. Miss R is represented in this matter by Mr B, a named driver on her policy. What happened Mis... (2 pages)View decision -
Decision Reference DRN-4191186
29 Jun 2023 Bastion Insurance Company Limited UpheldInsuranceDRN-4191186 The complaint Miss G is unhappy Bastion Insurance Company Limited turned down a claim on her gadget insurance. What happened Miss G has gadget insurance that is underwritten by Bastion. She made a claim on her policy following the theft of her mobile phone. Bastion turned down ... (3 pages)View decision -
Decision Reference DRN-4170925
29 Jun 2023 Retirement Line Limited UpheldPensions and AnnuitiesDRN-4170925 The complaint Mr N complains Retirement Line Limited (Retirement Line) made errors during the transfer of his funds to purchase two annuities. He says he is financially worse off as a result and asks to be compensated. What happened Mr N contacted Retirement Line about using pa... (4 pages)View decision -
Decision Reference DRN-4186285
29 Jun 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4186285 The complaint Ms K complains about the acts of Mr Y. She says he gave her unsuitable advice to switch her pensions to a self-invested personal pension (SIPP) to be able to invest through a discretionary fund manager (DFM) – SVS Securities PLC (SVS). She says Pi Financial Ltd (P... (10 pages)View decision -
Decision Reference DRN-4179837
29 Jun 2023 British Gas Insurance Limited UpheldInsuranceDRN-4179837 The complaint Ms L complains about how British Gas Insurance Limited dealt with her claim when her washing machine broke down. What happened Ms W has a HomeCare Four policy with British Gas which covers her boiler, controls and central heating including an annual service, plus ... (4 pages)View decision -
Decision Reference DRN-4136988
29 Jun 2023 StoneX Financial Ltd UpheldInvestmentsDRN-4136988 The complaint Mr G’s complaint relates to his trading account with StoneX Financial Ltd. He’s raised various issues including the functionality of its app and the way margin calls worked, but he’s primarily concerned that he was allowed to continuing trading having communicated... (3 pages)View decision -
Decision Reference DRN-4217445
29 Jun 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4217445 The complaint A limited company, which I’ll refer to as ‘G’, is unhappy that Lloyds Bank PLC transferred its business current account (“BCA”) and Bounce Back Loan (“BBL”) to their recoveries department. G’s complaint is brought to this service by one of its directors, whom I’ll... (4 pages)View decision
