We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-3845311
20 Dec 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3845311 The complaint Mr S has complained that Barclays Bank UK PLC treated him unfairly by not accepting a Biometric Residents Permit (BRP) as identification. As a result, Mr S feels he has been discriminated against. What happened The details of the complaint are well known to both p... (2 pages)View decision -
Decision Reference DRN-3470360
20 Dec 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3470360 The complaint Mr J complains about the advice given by Wealthmasters Financial Management Ltd (‘WFM’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a Self-Invested Personal Pension ‘SIPP’.) He says the advice was unsuitable for h... (11 pages)View decision -
Decision Reference DRN-3766546
20 Dec 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3766546 The complaint The complaint is about a claim Mr N made on his Father’s DAS Legal Expenses Insurance Company Limited (“DAS”) policy. Mr N says that DAS unreasonably declined his claim. What happened Mr N’s Father has the benefit of a DAS legal expenses insurance policy. Mr N mad... (3 pages)View decision -
Decision Reference DRN-3736268
20 Dec 2022 Ageas Insurance Limited UpheldInsuranceDRN-3736268 The complaint M complains about how Ageas Insurance Limited has settled its claim on its commercial property owners insurance policy. Mr C, as a beneficiary of M’s policy, has brought this complaint on M’s behalf. For ease of reading I’ll refer to Mr C throughout. What happened... (2 pages)View decision -
Decision Reference DRN-3867357
20 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3867357 The complaint Mrs J is unhappy with how Barclays Bank UK PLC (Barclays) has treated her in relation to the application of an Early Repayment Charge (ERC). What happened Mrs J was looking to move property. She already held a mortgage with Barclays with a remaining term of approx... (6 pages)View decision -
Decision Reference DRN-3868217
20 Dec 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3868217 The complaint Mrs P complains, through a claims management company, that a predecessor scheme of Zurich Assurance Ltd provided unsuitable advice in 2001. She feels the fund she was recommended to invest in was too risky for her. What happened The details of this complaint are w... (4 pages)View decision -
Decision Reference DRN-3850854
20 Dec 2022 WR Simon Ashley Silver Independent Financial Advisor LImited UpheldPensions and AnnuitiesDRN-3850854 The complaint Mr B complains that WR Simon Ashley Silver Independent Financial Advisor LImited mis- advised him to switch the investments in his Self-Invested Personal Pension (SIPP) to cash in March 2020. He is also unhappy about the length of time it took to complete the sale... (9 pages)View decision -
Decision Reference DRN-3866880
20 Dec 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3866880 Complaint Mr and Mrs Y complain about investments they made in three bonds issued by Basset & Gold Plc (“B&G plc”). In short, they say the bonds were mis-sold to them. They say they were misled about the level of regulatory and Financial Services Compensation Scheme (FS... (24 pages)View decision -
Decision Reference DRN-3829233
20 Dec 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3829233 The complaint Mrs S and Mr S are unhappy with AA Underwriting Insurance Company Limited’s ongoing handling of a subsidence claim made under their home insurance policy. All references to AA include its appointed agents. What happened The background to this complaint is well kno... (3 pages)View decision -
Decision Reference DRN-3836960
20 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3836960 The complaint This complaint is about outstanding arrears on a mortgage Mr and Mrs L hold with Barclays Bank UK PLC (“Barclays”). What happened During the coronavirus, Covid-19, pandemic (“the pandemic”) Mr and Mrs L requested payment deferrals on their mortgage. Barclays grant... (3 pages)View decision
