We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-3806237
20 Dec 2022 Society of Lloyd's UpheldInsuranceDRN-3806237 The complaint A limited company, which I will call S, has complained about the handling of a claim under its business insurance policy with certain underwriters at Society of Lloyd’s. Mr S, as a director of S, has brought the complaint on its behalf. What happened In March 2020... (4 pages)View decision -
Decision Reference DRN-3817329
20 Dec 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3817329 The complaint Mr A complains that Calpe Insurance Company Limited (Calpe) unfairly cancelled his policy and is pursuing him for third party losses following an accident, under his motor insurance policy. What happened In October 2021 Mr A was involved in an accident when drivin... (4 pages)View decision -
Decision Reference DRN-3811662
20 Dec 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3811662 The complaint Miss R has complained that Domestic & General Insurance plc (D&G) unfairly refused to meet the costs to replace a damaged housing unit following fire damage after repairs were done to her oven under her warranty policy. What happened Miss R owned a warrant... (3 pages)View decision -
Decision Reference DRN-3818279
20 Dec 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818279 The complaint The estate of the late Mr M complains about a bond he invested into. The estate says the bond was mis-sold to Mr M by Basset Gold Limited (“BG Ltd”) an appointed representative of Gallium Fund Solutions Limited (“Gallium”), and that he was misled into thinking it ... (26 pages)View decision -
Decision Reference DRN-3867664
20 Dec 2022 Belmont Green Finance Limited UpheldMortgagesDRN-3867664 The complaint This complaint’s about a mortgage that Mrs and Mr P hold with Belmont Green Finance Limited trading as Vida Homeloans (Vida). The essence of the complaint is that Vida didn’t make it clear to them that the payment break agreed during the first COVID-19 pandemic lo... (4 pages)View decision -
Decision Reference DRN-3489803
20 Dec 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3489803 The complaint Mrs L complains about the advice she received from Portal Financial Services LLP to switch her Personal Pensions into a Self-Invested Personal Pension (SIPP). What happened Mrs L held two Personal Pensions with a provider. Both pensions were invested in With- Prof... (5 pages)View decision -
Decision Reference DRN-3821730
20 Dec 2022 Covea Insurance plc UpheldInsuranceDRN-3821730 The complaint Miss M and Mr M have complained that Covea Insurance plc (Covea) unfairly declined a claim under their home insurance policy. For ease, I will normally only refer to Mr M as he mainly dealt with the claim and the complaint. What happened Mr M contacted Covea to ma... (2 pages)View decision -
Decision Reference DRN-3865302
20 Dec 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3865302 The complaint Mr R, who is a director of a limited company, which I will refer to as R, brings a complaint on behalf of R due to the service that was provided by National Westminster Bank Plc (NatWest) when Mr R requested to transfer funds to an individual abroad. What happened... (3 pages)View decision -
Decision Reference DRN-3713920
20 Dec 2022 Allianz Insurance Plc UpheldInsuranceDRN-3713920 The complaint Mr R complains that Allianz Insurance Plc trading as Petplan has unfairly increased the premiums and excesses of his lifetime pet insurance policy. What happened In 2012, Mr R took out a PetPlan policy underwritten by Allianz to cover his dog. Over the years, the ... (3 pages)View decision -
Decision Reference DRN-3865465
20 Dec 2022 Aviva Insurance Limited UpheldInsuranceDRN-3865465 The complaint Mr H and Mrs I has complained that Aviva Insurance Limited (Aviva) unfairly declined a claim under their home insurance policy. As Mr H mainly dealt with the claim and complaint, for ease, I will normally only refer to him. References to Aviva include companies ac... (4 pages)View decision
