We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4080938
28 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4080938 The complaint Miss S complains that Clydesdale Bank Plc, trading as Virgin Money (“Virgin”), irresponsibly granted her a credit card she couldn’t afford to repay. What happened Miss S entered into an agreement with Virgin to have access to credit with a credit card account. The... (3 pages)View decision -
Decision Reference DRN-4001036
28 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4001036 The complaint Mrs H complains that Barclays Bank UK PLC made a number of errors when dealing with her credit card and current accounts since the passing of her late husband, and that these errors caused her significant distress. What happened When Mrs H’s late husband passed in... (3 pages)View decision -
Decision Reference DRN-4211421
28 Jun 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4211421 The complaint Miss C and Mr W are unhappy with the car valuation provided under their car insurance policy by Advantage Insurance Company Limited (Advantage), following their car being written off. What happened The background of this complaint is well known to both parties, so... (2 pages)View decision -
Decision Reference DRN-4144942
28 Jun 2023 Aldermore Bank Plc UpheldMortgagesDRN-4144942 The complaint Mr N complains that he hasn’t been given the interest rate he agreed to as part of his product switch with Aldermore Bank Plc. He’s also unhappy with delays to the product switch and that he’s received conflicting information about the new mortgage terms. What hap... (6 pages)View decision -
Decision Reference DRN-4213558
28 Jun 2023 The Plan Group Limited UpheldInsuranceDRN-4213558 The complaint Mr W complains that The Plan Group Limited mis-sold him a Pedal Cover branded bicycle insurance policy. What happened I’ll summarise the key points: Mr W took out a bicycle insurance policy with Pedal Cover in 2017. I’ll refer to the underwriter at that time as A... (3 pages)View decision -
Decision Reference DRN-4215173
28 Jun 2023 British Gas Services Limited UpheldInsuranceDRN-4215173 The complaint Mrs F complains that British Gas Services Limited failed to cancel her HomeCare policy and continued to deduct premiums from her bank account. What happened In 2022, Mrs F received an email from British Gas notifying her that an engineer was on their way to her r... (3 pages)View decision -
Decision Reference DRN-4150284
28 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4150284 The complaint Mr J has complained about the fact U K Insurance Limited (UKI) referred him to a third party company, who I’ll refer to as A, so that they could handle his motor insurance claim. And that they did this without making it clear they were not responsible for A’s acti... (3 pages)View decision -
Decision Reference DRN-4211638
28 Jun 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4211638 The complaint Mrs L complains that Tesco Personal Finance PLC trading as Tesco Bank have irresponsibly lent to her. What happened Mrs L applied for and was accepted for a Tesco credit card in October 2019, with a £2,600 credit limit. The credit card came with a 0% promotional i... (4 pages)View decision -
Decision Reference DRN-4155285
28 Jun 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-4155285 The complaint Mr M complains that Skyfire Insurance Company Limited cancelled his motor insurance policy. Skyfire is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agent. As Skyfire has accepted it is accountable for the acti... (3 pages)View decision -
Decision Reference DRN-4140908
28 Jun 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4140908 The complaint Ms M complains that the advice given to her by Future Wealth Management Ltd (FWM), an appointed representative (AR) of Pi Financial Ltd (Pi), to transfer two personal pension plans (PPP) into a Self-Invested Personal Pension (SIPP), and the associated investment a... (11 pages)View decision
