We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-3786715
16 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3786715 The complaint Mr K complains that HSBC UK Bank Plc (“HSBC”) closed his account without informing him. Mr K says he was given incorrect information several times when trying to keep his account open. What happened Mr K opened an account with HSBC in 2002 when working in the UK b... (3 pages)View decision -
Decision Reference DRN-3316472
16 Dec 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3316472 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (42 pages)View decision -
Decision Reference DRN-3860316
16 Dec 2022 Pension Insurance Corporation plc UpheldPensions and AnnuitiesDRN-3860316 The complaint Mr C held deferred benefits in an occupational pension scheme (OPS). The OPS was wound up around 2014 and the trustees of that scheme insured members benefits with Pension Insurance Corporation plc (PIC). Mr C complains that PIC isn’t providing him with the benefi... (4 pages)View decision -
Decision Reference DRN-3780060
16 Dec 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3780060 The complaint Mr and Mrs W complain The National Farmers' Union Mutual Insurance Society Limited declined their claim on their legal expenses insurance (LEI) policy. References to NFU Mutual includes its agents. What happened Mr and Mrs W have a home insurance policy with ... (3 pages)View decision -
Decision Reference DRN-3859669
16 Dec 2022 Stagemount Limited UpheldConsumer CreditDRN-3859669 The complaint Mr B complains that Stagemount Limited trading as Quidmarket (Quidmarket) gave him loans he couldn’t afford to repay. What happened Mr B took three loans from Quidmarket between April and November 2021. I’ve outlined a summary of his borrowing below. loan number l... (7 pages)View decision -
Decision Reference DRN-3810980
16 Dec 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3810980 The complaint Mr S complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) are asking him to pay a fee for a payment protection insurance (PPI) claim that was successful with another claims management company (CMC). What happened In June 2019 Mr S instructed ... (3 pages)View decision -
Decision Reference DRN-3709030
16 Dec 2022 Gain Credit LLC UpheldConsumer CreditDRN-3709030 The complaint Mr B says Gain Credit LLC (trading as Drafty) gave him a line of credit he couldn’t afford to repay. What happened Mr B approached Drafty for a running credit facility in October 2016. Mr B was initially given a facility with a £1,200 credit limit. In March 2018 M... (5 pages)View decision -
Decision Reference DRN-3841905
15 Dec 2022 QIC Europe Ltd UpheldInsuranceDRN-3841905 The complaint Miss F and Mr K complain about QIC Europe Ltd (“QIC”) about its decision to partially decline their claim, and for the level of settlement it offered. They want QIC to carry out the required repairs or increase the settlement to allow them to engage contractors. W... (3 pages)View decision -
Decision Reference DRN-3860022
15 Dec 2022 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3860022 The complaint Mr S complains about the administration of his stakeholder pension plan. He complains that The Royal London Mutual Assurance Society Limited (Royal London) failed to inform him of the correct cut-off date for making pension contributions for that tax year until it... (5 pages)View decision -
Decision Reference DRN-3801038
15 Dec 2022 U K Insurance Limited UpheldInsuranceDRN-3801038 The complaint Mr O complains about the repairs that U K Insurance Limited (UKI) made to his car and its level of service when he made a claim on his motor insurance policy. He wants damage to his car’s dashboard repaired. What happened Mr O made a claim on his policy when his c... (3 pages)View decision
