We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-3835626
15 Dec 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3835626 Complaint Ms R has complained that J D Williams & Company Limited (“J D Williams”) irresponsibly provided her with a number of catalogue shopping accounts despite the fact that she’d previously defaulted. Background Ms R had seven catalogue shopping accounts with J D Willi... (4 pages)View decision -
Decision Reference DRN-3408153
15 Dec 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3408153 The complaint Mr U complains about the way Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘Clydesdale’) responded to a claim he made under Section 75 of the Consumer Credit Act 1974 (‘section 75’). Throughout his complaint, Mr U has been represented ... (4 pages)View decision -
Decision Reference DRN-3854067
15 Dec 2022 C.G.H.W. Ltd UpheldInsuranceDRN-3854067 The complaint Ms O is unhappy with some of the repairs carried out by a contractor appointed for her by C.G.H.W Ltd, a firm of loss assessors, who dealt with her home insurance claim for fire damage to her home. What happened The circumstances of this complaint are well known t... (4 pages)View decision -
Decision Reference DRN-3823998
15 Dec 2022 Aviva Insurance Limited UpheldInsuranceDRN-3823998 The complaint Mrs G complains that her Homeserve plumbing and drainage policy underwritten by Aviva Insurance Limited responded to her claim, but its engineer damaged her floor tiles and the area around her bath. Mrs G thinks Aviva’s offer of settlement for the damage is inadeq... (3 pages)View decision -
Decision Reference DRN-3859842
15 Dec 2022 Progressive Money Limited UpheldConsumer CreditDRN-3859842 The complaint Mr L complains about a loan granted to him by Progressive Money Limited (“PML”). He says PML were irresponsible to have lent to him at that time. What happened PML agreed a loan for Mr L in October 2018. The loan was for £15,000 to be repaid in monthly instalments... (4 pages)View decision -
Decision Reference DRN-3860239
15 Dec 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3860239 The complaint Miss K complains about the way Union Reiseversicherung AG (hereafter “URV”) handle claims they made on their travel insurance policy. What happened The background to this complaint is well known by both parties. It doesn’t appear to be in dispute and has been well... (3 pages)View decision -
Decision Reference DRN-3603792
15 Dec 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3603792 The complaint Mrs S complains that Barclays Bank UK Plc treated her unfairly when she applied for loans to support her business. What happened Mrs S approached Barclays for a consolidation loan of around £86,000. Mrs S says she explained to the bank that she wanted to consolida... (10 pages)View decision -
Decision Reference DRN-3672220
15 Dec 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3672220 The complaint Mr A complains in his capacity as a director of limited company ‘D’. He’s unhappy Metro Bank Plc won’t refund D £400 after a cash machine failed to dispense the correct amount. What happened On 3 September 2021, Mr A attempted to withdraw £500 from an Automated Te... (3 pages)View decision -
Decision Reference DRN-3824822
15 Dec 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3824822 The complaint Miss O complains about how Advantage Insurance Company Limited handled a claim made on her motor insurance policy. She seeks further compensation for the effect of its errors. What happened Miss O was involved in a non-fault accident and she mistakenly called an ... (2 pages)View decision -
Decision Reference DRN-3860121
15 Dec 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3860121 The complaint Mr C has complained that Tesco Underwriting Limited has declined to meet the full cost of his repairs following a claim for damage resulting from an escape of water. The claim was made under his buildings insurance policy. What happened Mr C held a buildings insur... (6 pages)View decision
