We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 81150 results
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Decision Reference DRN-3161236
30 Nov 2021 TFS Loans Limited UpheldConsumer CreditDRN-3161236 The complaint Ms B complains that TFS Loans Limited (“TFS Loans”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. TFS Loans lent Ms B a loan of £5,000 in January 2019, this i... (2 pages)View decision -
Decision Reference DRN-3175122
30 Nov 2021 The Royal Bank of Scotland Plc UpheldPensions and AnnuitiesDRN-3175122 The complaint Mr S’ case is about the time it took for The Royal Bank of Scotland Plc (‘RBS’) to transfer the balance of his Self-Invested Personal Pension (‘SIPP’) bank account, and then close the account. He says the process was unduly delayed and that he should be compensate... (5 pages)View decision -
Decision Reference DRN-3070416
30 Nov 2021 Advantage Finance Ltd UpheldConsumer CreditDRN-3070416 The complaint Mr E believes Advantage Finance Ltd acted irresponsibly by agreeing a hire purchase agreement he’d applied for. What happened On 6 January 2016, Mr E took out a hire purchase with Advantage. The loan was for £3,975 over 48 months, with 47 monthly repayments of £14... (4 pages)View decision -
Decision Reference DRN-3189979
30 Nov 2021 Loans 2 Go Limited UpheldConsumer CreditDRN-3189979 The complaint Miss J complains about two loans provided to her by Loans 2 Go Limited trading as “L2G”, which she says were unaffordable. What happened L2G provided Miss J with two loans. Miss J asked for £700 on 6 November 2019 to be taken over 18 months. L2G agreed to this lo... (3 pages)View decision -
Decision Reference DRN-3189727
30 Nov 2021 Lloyds Bank PLC UpheldInsuranceDRN-3189727 The rules about complaining to the ombudsman set out when we can – and can’t – look into complaints. In my decision, I’ve explained what this means for Mr G’s complaint. Summary and background to complaint Mr G said Lloyds Bank PLC mis-sold him a payment protection insurance (... (4 pages)View decision -
Decision Reference DRN-3189607
30 Nov 2021 Lloyds Bank PLC UpheldInsuranceDRN-3189607 The rules about complaining to the ombudsman set out when we can – and can’t – look into complaints. In my decision, I’ve explained what this means for Mr B’s complaint. Summary and background to complaint Mr B said Lloyds mis-sold him a payment protection insurance (“PPI”) wi... (4 pages)View decision -
Decision Reference DRN-3186053
30 Nov 2021 UIA (Insurance) Limited UpheldInsuranceDRN-3186053 The complaint Mrs H complains that a claim on her buildings insurance with UIA (Insurance) Limited has not been dealt with correctly and as a result of the advice given, she replaced the roof at the property when this wasn’t necessary. What happened Mrs H owns a house. She does... (5 pages)View decision -
Decision Reference DRN-3189496
30 Nov 2021 MBNA Limited UpheldInsuranceDRN-3189496 Complaint This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mr R says MBNA Limited mis-sold him the PPI. Background The background and circumstances leading up to this complaint, which includes Mr R’s circumstances at the time of... (5 pages)View decision -
Decision Reference DRN-3131479
30 Nov 2021 AWP P&C SA UpheldInsuranceDRN-3131479 The complaint Mr R has complained about AWP P&C SA. He isn’t happy that it cancelled his motor warranty and declined a claim under his policy. What happened Mr R took out a warranty through AWP for a number of years. But when he made a claim under his policy it turned down ... (2 pages)View decision -
Decision Reference DRN-3172615
30 Nov 2021 Shawbrook Bank Limited UpheldConsumer CreditDRN-3172615 The complaint Mrs G has complained that Shawbrook Bank Limited’s offer of redress for her claim against it under Section 75 of the Consumer Credit Act 1974 was insufficient. What happened Mrs G bought solar panels for her home in 2014. The purchase was funded by a loan from Sh... (2 pages)View decision
