We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-3866387
6 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3866387 The complaint Ms S complains about an investment she made in 2017 with Gallium Fund Solutions Limited (“Gallium”). She says she was mis-sold the investment as she understood it to be reasonably safe. What happened The B&G Plc Bond Ms S invested £11,000 into a B&G Plc 3 ... (5 pages)View decision -
Decision Reference DRN-3967923
6 Mar 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3967923 The complaint Mr and Mrs P have complained about delays by AXA Insurance UK Plc in dealing with the claim they made on their property insurance following an escape of water in their kitchen. What happened Towards the end of 2021, Mr and Mrs P lodged a claim with AXA following a... (3 pages)View decision -
Decision Reference DRN-3938068
6 Mar 2023 PayrNet Limited UpheldBanking and PaymentsDRN-3938068 The complaint Mr T complains that PayrNet Limited blocked his account and withheld the money in it. Mr T would like his money back. Mr T held a Rizq branded account – who provided services on behalf of PayrNet – but I will refer to Rizq as PayrNet in this decision. What happene... (2 pages)View decision -
Decision Reference DRN-3900117
6 Mar 2023 Wakam UpheldInsuranceDRN-3900117 The complaint Mr and Mrs P complained their claim was unfairly declined due to a misrepresentation made at policy inception. Their policy was voided. They had a home insurance policy with Wakam. What happened Mr and Mrs P made a claim on their policy following a burglary at the... (3 pages)View decision -
Decision Reference DRN-3970025
6 Mar 2023 Metro Bank PLC UpheldConsumer CreditDRN-3970025 The complaint Mr H has complained Metro Bank PLC, trading as RateSetter, is holding him liable for a personal loan he didn’t take out. What happened A loan with RateSetter for £5,000 was taken out in Mr H’s name on 15 August 2022. At the same time Mr H realised his bank account... (2 pages)View decision -
Decision Reference DRN-4004505
6 Mar 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4004505 The complaint Miss D complains that Santander UK Plc (Santander) should have defaulted her account in 2014. What Happened Miss D had a credit card from Santander. In December 2013, the balance was £1,578. She ran into financial difficulty and fell into arrears. In December 2013... (4 pages)View decision -
Decision Reference DRN-4004571
6 Mar 2023 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4004571 The complaint Miss A has complained that American Express Services Limited (Amex) failed to adhere to her instructions by paying for additional hotel accommodation expenses on her Amex card when she expressly told it not to since the additional hotel expenses were complimentary... (3 pages)View decision -
Decision Reference DRN-3714143
6 Mar 2023 MOYES Financial Planning Limited UpheldPensions and AnnuitiesDRN-3714143 The complaint Mr A complains that MOYES Financial Planning Limited gave him unsuitable advice to transfer his pension in 2012. What happened Mr A’s complaint was considered by one of our investigators. He sent his assessment of the complaint to both parties in August 2022. The ... (8 pages)View decision -
Decision Reference DRN-3941271
6 Mar 2023 Wilson Insurance Services Limited UpheldInsuranceDRN-3941271 The complaint A company that I’ll refer to as S has complained that Wilson Insurance Services Limited (WISL) made an error when renewing their commercial insurance policy which meant they weren’t covered for losses caused by Covid-19. Mrs W, a director of S, has complained on S... (5 pages)View decision -
Decision Reference DRN-3964628
6 Mar 2023 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-3964628 The complaint Mr E complains that Fortegra Europe Insurance Company Ltd have declined his claim for minor damage repairs to his car. What happened In July 2022 Mr E made a claim under the minor damage policy he held with Fortegra. A shrub had caused a scratch to the door and th... (3 pages)View decision
