We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4140908
28 Jun 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4140908 The complaint Ms M complains that the advice given to her by Future Wealth Management Ltd (FWM), an appointed representative (AR) of Pi Financial Ltd (Pi), to transfer two personal pension plans (PPP) into a Self-Invested Personal Pension (SIPP), and the associated investment a... (11 pages)View decision -
Decision Reference DRN-4183241
28 Jun 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4183241 The complaint Mr T has complained that Nationwide Building Society incorrectly reported a repayment arrangement made in November 2021 on his credit file. He has also complained that an agreement he made in November 2022 is showing as an arrangement on his credit file rather tha... (2 pages)View decision -
Decision Reference DRN-4213060
28 Jun 2023 Prestige Finance Limited UpheldMortgagesDRN-4213060 The complaint Mr and Mrs A’s complaint relates to a second charge secured loan they took out in 2010 and which is now owned by Prestige Finance Limited. The complaint points that fall to be considered under this complaint are: They have been charged interest at an annual rate ... (5 pages)View decision -
Decision Reference DRN-4214793
28 Jun 2023 more 2 life Ltd UpheldMortgagesDRN-4214793 The complaint Mrs M has complained about poor customer service by more 2 life Ltd trading as Standard Life Home Finance (referred to here as Standard Life) during an application for an lifetime equity release mortgage. To settle the complaint, Mrs M wanted Standard Life to apol... (4 pages)View decision -
Decision Reference DRN-4128714
28 Jun 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4128714 The complaint A company, which I’ll refer to as T, complains that ClearBank Limited trading as Tide (‘Tide’) won’t refund the money it lost in a scam. Mr S, who is a director of T, brings this complaint on T’s behalf. What happened What Mr S, on behalf of T, says Mr S says that... (4 pages)View decision -
Decision Reference DRN-4184334
27 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4184334 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard lent to him irresponsibly. What happened Mr S held a credit card account with Barclaycard. The account was opened in February 2017 with an initial credit limit of £3500. In July 2018 the credit limit ... (3 pages)View decision -
Decision Reference DRN-4212490
27 Jun 2023 Ageas Insurance Limited UpheldInsuranceDRN-4212490 The complaint Mr P complains about how Ageas Insurance Limited has dealt with a claim he made for damage to his property under a buildings insurance policy What happened Mr P owns a rental property. The tenants reported that during a period of wet weather they heard a bang one ... (4 pages)View decision -
Decision Reference DRN-4183243
27 Jun 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4183243 The complaint Miss T complains that Madison CF UK Limited trading as 118 118 Money lent to her irresponsibly. What happened In January 2021 Miss T applied for a credit card with 118 118 Money. 118 118 Money approved the application and gave Miss T a card. Miss T complained that... (2 pages)View decision -
Decision Reference DRN-4159772
27 Jun 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4159772 The complaint Mr W is unhappy with the amount AXA Insurance UK Plc have given him when he made a claim for a broken laptop under a home insurance policy. What happened The details of the complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll ... (2 pages)View decision -
Decision Reference DRN-3427577
27 Jun 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-3427577 The complaint Mr H complains that he was given unsuitable advice by Lighthouse Financial Advice Limited, an appointed representative of Lighthouse Advisory Services Limited (‘Lighthouse’) to transfer deferred benefits from his defined benefit (DB) pension with British Steel (BS... (11 pages)View decision
