We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4211513
27 Jun 2023 Succession Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4211513 The complaint Mr B complains that Succession Wealth Management Ltd (‘SWM’) deposited his pension funds into the wrong bank account. What happened Mr B met with an adviser from SWM in July 2022 with a view to making a net withdrawal of £100,000 from his personal pension plan. A ... (4 pages)View decision -
Decision Reference DRN-4099167
27 Jun 2023 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-4099167 The complaint The representative of the estate of the late Mrs B who is Mr B has complained that Marks & Spencer Financial Services Plc (“M&S”) would not change Mrs B’s address at the request of her husband Mr B in 2016. Mr B has also complained that this resulted in th... (2 pages)View decision -
Decision Reference DRN-4092634
27 Jun 2023 Allianz Global Corporate & Specialty SE UpheldInsuranceDRN-4092634 The complaint Mr and Mrs C complain about how Allianz Global Corporate & Specialty SE handled their claim on their buildings warranty. What happened Mr and Mrs C own a property that benefits from a ten-year buildings warranty, that’s underwritten by Allianz. Between 2018 an... (4 pages)View decision -
Decision Reference DRN-4207642
27 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4207642 The complaint Mr B complains that Admiral Insurance (Gibraltar) Limited mishandled a claim on his motor insurance policy. What happened The subject matter of the claim and the complaint is a hybrid sports utility vehicle, made by a large car manufacturer and first registered in... (3 pages)View decision -
Decision Reference DRN-4185515
27 Jun 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4185515 The complaint Miss R complains Evergreen Finance Limited London trading as MoneyBoat.co.uk (MoneyBoat) agreed to freeze the interest on her loan balance when she notified them of her financial difficulties. Miss R also says MoneyBoat added further interest to the balance once i... (6 pages)View decision -
Decision Reference DRN-4065958
27 Jun 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4065958 The complaint A company which I’ll refer to as M complain that Advanced Payment Solutions Limited (referred to in this decision as ‘Cashplus’) won’t refund the money it lost in a scam. Mr M, who is a director of M, brings this complaint on M’s behalf. What happened Mr M says th... (5 pages)View decision -
Decision Reference DRN-4169943
26 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4169943 The complaint Mrs and Mr W complain that Great Lakes Insurance SE declined their travel insurance claim. My references to Great Lakes include its agents. What happened On 24 January 2022 Mr W took out a single trip travel insurance policy for himself and his wife, the relevant ... (3 pages)View decision -
Decision Reference DRN-4133824
26 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4133824 The complaint Mrs W complains about how Barclays Bank UK PLC dealt with her chargeback dispute about some cancelled flights. What happened In September 2019 Mrs W bought some airline tickets for eleven people, from a travel agency. She paid a deposit out of her joint account wi... (4 pages)View decision -
Decision Reference DRN-4162187
26 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4162187 The complaint Mr K complains that Aviva Insurance Limited mishandled his claim on a motor insurance policy. What happened Mr K was a director of a company. The company acquired a sports utility vehicle. For the year from late January 2021, Mr K took out an Aviva policy for the ... (3 pages)View decision -
Decision Reference DRN-4075485
26 Jun 2023 Santander UK Plc UpheldMortgagesDRN-4075485 The complaint Mr I and Mrs R complain about receiving an email from Santander UK Plc wrongly saying they had an interest only mortgage. They ask for compensation. Mrs R has dealt with the complaint. What happened Mr I and Mrs R have a mortgage with Santander. In September 2022 ... (2 pages)View decision
